Senior ServiceNow Developer

About The Team

The Enterprise Applications Engineering team builds and supports the internal platforms and tools that help Zillow employees work more efficiently. This team partners across Product, People, Technology, and Engineering to deliver scalable, secure solutions that improve day-to-day productivity across the company.

About The Role

Join Zillow as a Senior ServiceNow Developer and help shape the internal systems that power how work gets done. In this role, you’ll design and deliver scalable ServiceNow solutions, partner with cross-functional stakeholders to solve business problems, and influence engineering standards that improve employee productivity, platform reliability, and long-term maintainability across Zillow.

Who you are

• You have a bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience, along with significant hands-on experience as a ServiceNow Developer in a senior or lead individual contributor capacity.
• You bring strong knowledge of ServiceNow platform architecture, administration, and core capabilities, with experience across modules such as ITSM, HRSD, Integration Hub, and Virtual or AI Agents.
• You have deep technical expertise in JavaScript, Glide API, Script Includes, Business Rules, UI Policies, UI Actions, ACLs, and Flow Designer.
• You have experience building scoped applications, automating testing with ATF, and designing complex integrations using REST and SOAP APIs.
• You understand ITIL processes and have experience working in Agile or Scrum environments.
• You use data and platform insights, including Performance Analytics and Reporting, to improve system performance, reliability, and efficiency.
• You are a strong communicator and problem solver who can work independently, manage multiple priorities, mentor others, and build effective partnerships across teams.