Senior ServiceNow Developer

About the role

The Senior ServiceNow Developer will play a key role in designing, developing, and implementing high-quality solutions on the ServiceNow platform. This role requires deep technical expertise in ServiceNow development, strong understanding of platform architecture, and hands-on experience working with modules such as ITSM, ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM.

Responsibilities

• Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the ServiceNow platform.
• Configure and customize core modules including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM.
• Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
• Develop automation strategies using Flow Designer, IntegrationHub, scheduled jobs, and orchestration capabilities.
• Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
• Ensure platform scalability, maintainability, and adherence to governance standards.
• Conduct code reviews and enforce development standards across the ServiceNow ecosystem.
• Design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and IntegrationHub spokes.
• Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
• Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
• Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
• Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
• Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
• Configure Hardware Asset Management (HAM) lifecycles, normalization, reconciliation, and asset workflows.
• Collaborate with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
• Mentor and provide technical guidance to junior developers and administrators.
• Participate in Agile ceremonies, sprints, and other project management activities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript, Glide API, Jelly, AngularJS, UI Builder, and Flow Designer.
• Experience with at least 3–4 major modules, including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM or CAM.