Senior ServiceNow Developer

About the role

Steampunk is looking for a Senior ServiceNow Developer to support one of our federal customers. This leader will help lead the effort to modernize the agency information security program.

Responsibilities

• Supports Service Now team to develop and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows.
• Drives development of business process into Service Now applications to create self-service catalog improvements.
• Develops solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements.
• Provides expertise in ServiceNOW data loads, transform maps, and XMLs.
• Provides advanced troubleshooting in ServiceNOW for a variety of difficult software problems and bug fixes.
• Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
• Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
• Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient.
• Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting.
• Provides ongoing implementation, change management, and strategic communications and documentation support.
• Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines.
• Demonstrates strong understanding of API integrations.

Qualifications

• Masters degree and 3 years of relevant experience; OR
• Bachelors and 5 years of relevant experience; OR
• No degree and 9 years of relevant experience
• 5-10+ years of experience supporting Enterprise IT programs.
• Experience with Service Now modules preferred (ITSM, CMDB, etc.).
• Experience with federal policy and NIST RMF a plus.
• Approved technical certification ServiceNow Certified Systems Administrator (CSA) Required
• ServiceNow Certified Application Developer (CAD) Preferred

Pay

The projected compensation range for this position is $120,000 to $175,000.

Schedule

N/A