Senior ServiceNow Developer

Job Responsibilities

• Identifies and analyzes business services, applications, and configuration items.
• Sets up relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc.
• Serves all technical aspects and tool solution delivery, including application UI configuration, workflow configuration, scripting, API, and system integration of ServiceNow with other business applications (e.g., Infor Workday, POS Systems, Active Directory, SSO, automated system monitoring tools, etc.).
• Plans and conducts the analysis of complex business issues to be solved with process changes and information systems.
• Collaborates with business users to resolve ongoing functional issues.
• Implements changes to the ITIL process.
• Maintains technical expertise and keeps current with relevant industry standards and best practices in ServiceNow for future development strategies and drives the continuous improvements of our implementation methodology and service offerings based on business user experiences.
• Develops technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices.
• Collaborates with other developers to ensure that code is developed and maintained according to best practices.
• Documents knowledge articles following the Knowledge processes, and conducts training on the ServiceNow platform for management, IS, and end users.

Requirements

• Bachelor’s degree in Computer Science, Network Communication, Electronic Engineering or related field.
• ITIL Foundation certification.
• ServiceNow Administrator/Developer Certification.
• Certified ServiceNow Implementation Specialist & Certified ServiceNow Developer preferred.
• Minimum 5 years as a Service Management professional configuring core modules (Incident, Change, Service Catalog, Asset, CMDB).

Qualifications

• Successfully completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Benefits

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity
• Full medical, dental, and vision insurance
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays
• Continuous education assistance and scholarships
• Income protection including Disability, Life and AD&D insurance
• Bereavement leave