Senior ServiceNow Developer

Responsibilities

• Assist in the configuration and customization of the ServiceNow platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
• Build and support company-specific functions and workflows.
• Utilize advanced scripting (JavaScript, GlideScript) skills to create and optimize business rules, client scripts, and server-side scripts to automate processes and improve efficiency.
• Integrate ServiceNow with other systems and tools–including custom import solutions and external data sources–ensuring data consistency and seamless information flow.
• Help mature the corporate-wide CMDB and foster adoption across the organization, including onboarding data through custom import solutions and integrations.
• Maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
• Administer healthy ServiceNow instances–supporting platform upgrades, security monitoring, access controls, role management, and auditing–to keep the environment secure and compliant.
• Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to gather requirements and deliver solutions that align with business needs.
• Keep clear, accurate records of configurations, customizations, and development work to support knowledge sharing and future reference.

Qualifications

• Have a Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Have 3-5 years or more of proven experience as a ServiceNow Developer.
• Have broad, hands-on experience developing across the ServiceNow platform, including custom application development, Flow Designer, integrations, and scripting.
• Have extensive experience and knowledge of ServiceNow backend technologies, including GlideRecord, scripted REST APIs, business rules, script includes, and server-side scripting.
• Be proficient with traditional web development technologies, including JavaScript and HTML/CSS, and REST API.
• Have excellent problem-solving and analytical skills.
• Be an effective communicator with excellent interpersonal skills.
• Be eager to learn and adapt to new technologies including generative AI.
• Possess a solid understanding of ITIL concepts and principles.

Benefits

• The annual base salary range for this position is $150,000 USD to $200,000 USD depending on the candidate’s experience, qualifications, and relevant skill set.
• The position is also eligible for an annual discretionary bonus.
• DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

Schedule

• Full-time

Pay

• $150,000 USD to $200,000 USD