Senior Serviceability Engineer

Responsibilities

• Define the service strategy for one or more platforms: which components are field replaceable, how they are replaced, what tools are required, what calibration is needed, and what skill tier is required to execute, and how to transfer those skills to internal and external service personnel.
• Author service work instructions covering troubleshooting, component replacement, preventative maintenance, calibration, and configuration.
• Maintain the service Bill of Materials for FRUs, hardware kits, and tooling. Ensure BOMs are structured for ordering, kitting, and inventory.
• Route field-observed issues back into engineering through structured channels: process improvement, engineering change review, design feedback, and failure mode analysis.
• Review engineering change orders for service impact before release. Identify procedure changes, tooling changes, troubleshooting impact, and training implications.
• Operate as the field's representative in critical design reviews.

Requirements

• 3 years in field service, service engineering, or sustaining engineering on complex electromechanical systems. Direct field service experience is strongly preferred.
• Demonstrated ability to write technical procedures that field personnel can execute without prior knowledge of the system.
• Comfort operating as a subject matter expert across electrical, mechanical, and software-adjacent domains.
• Experience working directly with field service engineers and technical support teams. This is a daily-interaction role, not a back-office function.
• Strong analytical approach to failure data and field observation. The role is data-informed but field-validated.

Qualifications

• Background as a service engineer or service technician at any point in career history.
• Experience standing up a service function or service program from an undeveloped state.
• Experience servicing electromechanical equipment where service procedures are defined alongside the product, or not defined at all.
• Experience with structured technical documentation systems (XML-based authoring, S1000D, content management systems, controlled documentation environments).
• Experience contributing to engineering change processes during early production phases using data-driven feedback.
• Familiarity with CAD viewers (CATIA, SolidWorks) sufficient to navigate assembly models and reference engineering data. CAD authoring is not required.
• Cross-platform fluency or interest.

Benefits

• The base pay range for this position is between $85,000.00 to $93,000.00 annually.
• Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure.

Pay

• The base pay range for this position is between $85,000.00 to $93,000.00 annually.

Schedule

• Up to 25% including international, weighted toward early tenure and major platform changes.