Senior ServiceNow Engineer

About the role

The Senior ServiceNow Engineer will independently perform analyses and implement data, software, and technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader. They will demonstrate technical precision and strong analytical skills, possess a good understanding of software development and technology infrastructure, and understand business gaps to propose technical solutions.

Responsibilities

• Perform routine tasks competently and independently and generate reliable and consistent results.
• Analyze and critique results, noting significant variances or deviations from ServiceNow best practices.
• Troubleshoot workflows, access, portal, and reporting issues.
• Demonstrate skill in multiple techniques and appropriately modify protocols, as required, to suit the changing needs of our HR business.
• Understand business gaps and propose technical solutions.
• Demonew ServiceNow functionalitiesto stakeholders.
• Support HR Acuity case management application.
• Produces and maintains required technical documentation associated with deliverables.
• Participating in requirement gathering for new ServiceNow HR requests.
• Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.

Qualifications

• Bachelors Degree plus 6 years of related experience; or Master's Degree plus 5 years; or PhD with 0 years of experience.
• Experience configuration and/or development experience with ServiceNow HRSD.
• Experience working in an Agile Framework strongly preferred.
• Theoretical and practical knowledge to carry out job functions.