Senior Service Technician - Legacy Alarm & Security Systems

About the role

Vector Security is a leading security integrator with over 50 years of experience. We believe in making our world more secure, connected, and empowered, one customer at a time. Joining our team means being part of a dynamic, values-driven organization where you can make a meaningful impact.

Responsibilities

• Service residential systems: Complete service of various types of security systems, including hardwired and wireless systems, with minimal supervision.
• Troubleshoot more complex systems and network issues and work with basic integration.
• Run and fish wires in a concealed manner.
• Set up and communicate system functionality to customers and answer questions.
• Keep job site clean & organized so work can be performed in the safest manner possible.
• Employ basic logic skills to move an issue to resolution.
• Train and mentor technicians: Review work of Entry Level and Level 1 technicians on shared job site and provide training to correct any errors.
• Train and mentor Entry Level and Level 1 technicians on package and/or less complex systems.

Requirements

• Education & Experience: High School Diploma or equivalent - required. 3 – 5 years of industry experience - preferred. Minimum of 2 years of life safety and home automation equipment experience - preferred.
• Field Service Operations: Minimum of 2 years responding to scheduled service calls and emergency dispatches, carrying out necessary low-voltage wiring repairs and hardware replacements.
• Certification/License: State Licensing - required. Valid driver’s license with an acceptable driving history. ESA Certified Alarm Technician Level 2 or equivalent - preferred.
• Communication: Must be able to effectively communicate with various individuals professionally to provide superior customer service.
• Technical: Must be able to understand the technical functionality of various systems learned online and/or via hands-on instruction. Able to demonstrate proficient understanding of the hardware and panel writing of the required manufacturers. Hands-on experience with legacy systems, with specific expertise in troubleshooting and programming (e.g. GE and Concord (Interlogix) panels).

Qualifications

• Must be able to pass a background check.
• Must be able to pass a drug test.

Skills

• Advanced expertise in evaluating system malfunctions.
• Strong troubleshooting and servicing legacy and antique systems.
• Working knowledge of video surveillance systems.
• Basic logic skills to move an issue to resolution.
• Effective communication skills.
• Proficient understanding of the hardware and panel writing of the required manufacturers.
• Hands-on experience with legacy systems, with specific expertise in troubleshooting and programming (e.g. GE and Concord (Interlogix) panels).

Benefits

• Competitive compensation with incentive eligibility.
• Medical, dental, and vision coverage.
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products.
• 401(k) retirement savings plan.
• Flexible Spending Account.
• Paid time off for vacation, sick days and floating holidays.
• Tuition reimbursement.
• Employee Assistance Program (EAP).

Pay

Compensation is competitive and includes incentive eligibility.

Schedule

On-the-road schedule with flexible hours.