Senior Service Technician

PackSmart, Inc. · West Chicago, IL · 3 wk ago

On-siteInformation Technology$38–$50/hrFull-time

The Position

We are a growing company looking to add an experienced senior service technician to support our customers’ service needs on packaging equipment. Our ideal candidate would have more than 4 years of experience in a maintenance or installation type role looking to advance their skillset even further. The pay range we’re offering starts at $38-50/Hour ($79k-$104k), commensurate with experience.

The Company

PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

Core Values

Willing to Learn & Adapt
Positive & Engaging
Finds a Better Way
Collaborative
Do What's Right

Requirements

4+ years Field Service experience in packaging or repair field
Advanced knowledge of Mechanical and Electrical (High & Low Voltages) concepts
Understand the essential principles of PLC’s, VFD’s, Sensors, Switches, Relays
Able to read CAD drawings
Excellent ability in troubleshooting and repairing equipment
Able to work in challenging and time-sensitive situations
Valid Driver’s License (Company Vehicle Provided)

Responsibilities

Complete daily field service repairs on customers’ packaging equipment- Packaging equipment including, but not limited to: Stretch Wrappers, Case Sealers, Strapping Machines/Hand Tools, Shrink Systems, Balers, Palletizers, Bagging Machine, etc.
Collaborate with the Sales Team to support machinery sales
Lead large machine installation projects with other Service Technicians
Perform planned maintenance on customers’ equipment
Complete service tickets at the end of each service call documenting the visit, including service performed, service time, travel time and parts required.
Work directly with customers to resolve equipment issues
Install and train customers on new equipment placements
Obtain parts information and submit parts requests to Service Coordinator to aid in completing repairs
Train up new Service Techs as needed

Benefits

Excellent career growth opportunities
Health, dental, and vision insurance plans
Life Insurance
Employee Assistance Program (EAP)
401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
Paid Holidays, Vacations, Personal and Sick days
Education (4,000+ training courses)
Excellent work-life integration
Core Value Recognition Program
IPOD – interdepartmental communication, team building, and employee events

Pay

$38-50/Hour ($79k-$104k), commensurate with experience

Schedule

40-hour work week, OT as needed and optional

Less than 5% overnight travel, home daily

Travel of up to 8 Hours of driving daily using company vehicles