Senior Service Technician

About the role

We are seeking an experienced electronic security service technician to join our fast-growing and dynamic team. This role serves as a technical leader in the field, providing advanced support mainly for Access Control, Video Surveillance, and related low-voltage systems. The Senior Service Technician ensures systems operate reliably, maintains strong customer relationships, and supports the operation team when needed. Some travel may be required, along with after-hours service calls.

Responsibilities

• Service, maintenance, troubleshooting, programming, testing, and repair of enterprise-level electronic security systems for Healthcare, Higher Education, Utilities, Pharmaceutical, Data Center & Technology, and Oil & Gas customers.
• Provide technical leadership in the field for Access Control, Video Surveillance, and related low-voltage systems.

Requirements

• Minimum of 5 years of experience with installing and maintaining enterprise-level access control systems and video management systems (IP-based and analog).
• Technical/electrical background.
• Superior problem-solving and communication skills.
• Ability to work independently with minimal supervision.
• Familiarization with local electronic security codes and industry standards.
• Understanding and ability to work safely in a chemical plant environment.
• Ability to safely operate a company vehicle.

Qualifications

• Access Control System Vendor Certifications in Software House, Genetec, ProWatch, and/or Lenel (preferred but not required).
• Video Management System Vendor Certifications in Genetec, Avigilon, Exacq, MaxPro, and/or Milestone (preferred but not required).
• Intrusion Detection System Vendor Certifications in Senstar/Optellios, and/or FFT (preferred but not required).
• Networking and IT knowledge (preferred but not required).
• TWIC Cardholder (preferred but not required).
• Experience in computer operating systems, network design, and implementation (preferred but not required).

Benefits

• Compensation based upon background and experience.
• Company vehicle.
• Full benefits package.
• Vacation.
• Cell phone allowance.

NextGen Security is an electronic security systems integrator offering commercial and industrial companies best-in-class industry knowledge, engineering design, implementation, management, and ongoing maintenance services. Our team has 10-25 years of commercial and industrial security industry expertise with projects ranging from single-site to international security systems.