Senior Service Technician

About the role

We believe strong diagnostics, professionalism, and customer trust build long-term success — not pushy sales tactics or inflated invoices. This is a hands-on, independent field role for an experienced Service Plumber who diagnoses, repairs, installs, and maintains residential and commercial plumbing systems in occupied homes and businesses.

Responsibilities

• Diagnose and repair residential and commercial plumbing issues
• Install and repair fixtures, valves, water heaters, drainage systems, and water service components
• Install, repair, and troubleshoot backflow devices, water filtration systems, water softeners, smart water systems, and related plumbing equipment
• Perform drain cleaning, sewer camera inspections, jetting, leak detection, and troubleshooting
• Inspect plumbing systems for safety, code compliance, and functionality
• Build estimates and communicate repair recommendations professionally
• Complete invoices, photos, notes, and documentation daily per company procedures
• Maintain organized truck inventory and communicate material needs proactively
• Follow company pricing standards and service procedures consistently
• Communicate clearly with customers, scheduling, purchasing, and leadership teams
• Represent Chad’s Water Works Plumbing professionally on every call

Requirements

• Minimum 3 years of experience as a Service Plumber independently running your own service truck (apprentice time does not count)
• Experience in residential & commercial service plumbing required
• Valid Florida driver’s license with clean record
• Drug-free and background check ready
• Strong communicator and team leader
• Dependable, coachable, and respectful
• Arrives on time, fully stocked, and prepared for the day

Qualifications

• Knowledge of CPVC, PEX, copper, cast iron, and PVC drainage systems
• Strong plumbing & gas troubleshooting and diagnostic ability
• Experience with drain machines, sewer cameras, jetters, leak detection, and service equipment
• Ability to communicate professionally with customers and team members

Skills

• Strong diagnostic ability
• Independent decision-making
• Customer communication
• Professionalism
• Quality workmanship
• Safety awareness
• Efficiency
• Problem-solving
• Time management

Benefits

• Company vehicle (if applicable)
• Company uniforms provided
• Paid continual training
• Incentive pay for verified customer satisfaction
• Promotion opportunities based on performance
• Health Insurance: 50% company-paid (Years 1–4), 100% after Year 5
• Alternative primary care plan (100% company-paid after 90 days)
• 401K with 6% employer match
• Paid holidays (6/year)
• Paid vacation (40 hrs after Year 1, 80 hrs after Year 2)
• Paid sick/personal days (3/year)
• Unlimited unpaid time off (case-by-case approval)
• Year-end bonus and holiday gift
• Annual team event
• Recruitment bonus program
• Company-paid supplemental life insurance
• Optional vision, dental, and short-term disability coverage
• In-house purchasing team for materials support
• In-house logistics support for tool, equipment and fleet
• Stocked breakroom with ice, electrolytes, coffee, and more
• Dedicated HR and support staff

Pay

$25.00 – $30.00+ per hour ($52,000–$90,000+ annually based on overtime availability), plus tips, incentive pay, and performance-based bonus opportunities.