Senior Service Specialist (Florida, Geor

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Specific Responsibilities

• Phone-Based Technical Assistance
• Serve as a senior-level technical support contact, assisting dealers via phone, email, or digital platforms.
• Diagnose complex mechanical, electrical, and fuel-system issues and guide dealers through troubleshooting steps.
• Provide warranty guidance, parts identification, repair procedures, and service manual interpretation.
• Maintain detailed ticket notes and ensure follow-up until issues are resolved.
• Dealer Support & Field Service
• Visit authorized small-engine dealers to provide on-site technical support, diagnostics, and repair guidance.
• Conduct dealer assessments to identify service capabilities, gaps, and improvement opportunities.
• Deliver hands-on technical training, product updates, and best practices during field visits.
• Support new dealer onboarding (through distributor) and ensure compliance with service policies and warranty procedures.
• Document field findings and escalate emerging product issues to engineering or quality teams.

Qualifications

The ideal candidate must be located in either Florida, Georgia, or Alabama. Specific qualifications include:

• Proven experience in technical support and field service
• Strong diagnostic and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to travel as needed
• Valid driver's license and reliable transportation

Skills

• Technical knowledge of small engine products
• Proficiency in troubleshooting and repair techniques
• Effective communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of industry standards and regulations

Benefits

• Comprehensive health insurance
• Paid time off and holidays
• Flexible work schedule
• Professional development opportunities
• Employee assistance program

Pay

Compensation is commensurate with experience.

Schedule

This position works a First Shift (Day) schedule with 32 hours per week.

Application Instructions

To apply, please visit the following link and submit your application online:

Alternatively, you can apply by mail:

Attn: Human Resources - REHLKO
300 N Dekora Woods Blvd
KOHLER, WI 53044