Senior Service Specialist (Florida, Georgia or Alabama)

About the role

The Senior Service Specialist plays a crucial role in delivering technical support, field service expertise, and dealer development for the Engine Division. Reporting to the Manager – Field Service & Parts (USA/Canada), this position serves as the primary technical resource for authorized dealers, providing phone-based troubleshooting, on-site diagnostics, and hands-on product training.

Responsibilities

• Phone-Based Technical Assistance
• Assist dealers via phone, email, or digital platforms
• Diagnose complex mechanical, electrical, and fuel-system issues
• Guide dealers through troubleshooting steps
• Provide warranty guidance, parts identification, repair procedures, and service manual interpretation
• Maintain detailed ticket notes and ensure follow-up until issues are resolved
• Dealer Support & Field Service
• Visit authorized small-engine dealers for on-site technical support, diagnostics, and repair guidance
• Conduct dealer assessments to identify service capabilities, gaps, and improvement opportunities
• Deliver hands-on technical training, product updates, and best practices during field visits
• Support new dealer onboarding (through distributor) and ensure compliance with service policies and warranty procedures
• Document field findings and escalate emerging product issues to engineering or quality teams
• Quality Feedback & Product Improvement
• Report recurring field issues, failure trends, and dealer feedback to engineering, quality assurance, or product management
• Participate in root-cause analysis efforts and support product improvement initiatives
• Provide input on new model launches, service readiness, and parts support
• Relationships and Contacts
• Frequent contact with Engineering, Marketing, and Quality departments
• Frequent contact with technical publications and parts order staff within the Service Department
• Daily contact with distributors and dealers by phone, in person, and email
• Frequent contact with OEM accounts and OEM distributors
• Occasional contact with vendors through Engineering and Purchasing Departments

Requirements

• 3-5 years of experience in troubleshooting and repair of Gasoline Turf and Utility Engines and Diesel Engines and Common Rail Engines
• An associate degree is preferred with strong emphasis in mechanical and electrical courses of study, or equivalent experience
• Strong customer service skills are required
• Group training experience or sales experience is desired
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Qualifications

• Must be located in either Florida, Georgia or Alabama

Benefits

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Pay

The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. The Salary range for this position is $63,100.00-$79,500.00.

Schedule

Remote work opportunities are also unavailable for these locations.

Benefits

• Health
• Vision
• Dental
• 401(k) with Rehlko matching

About Rehlko

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

Equal Opportunity Employer

Rehlko is an equal opportunity/affirmative action employer. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day