Senior Service Specialist

About the role

The role of Senior Service Specialist at Opensity Solutions is responsible for delivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on-site resource, handling complex service requests, supporting day-to-day operations, and assisting with workflow coordination while maintaining professionalism, operational efficiency, and adherence to client standards.

Responsibilities

• Provide administrative and operational support services including copy, print, scan, mail, reception, hospitality, facilities, and office coordination functions.
• Process copy, print, and scan requests accurately and efficiently in accordance with client instructions and quality standards.
• Sort, meter, distribute, and track incoming and outgoing mail, accountable packages, and courier deliveries according to established schedules and procedures.
• Maintain organization and readiness of office support areas, including copy rooms, supply areas, conference rooms, kitchens, and common spaces.
• Serve as a professional first point of contact by greeting visitors, answering incoming calls, and directing inquiries appropriately.
• Deliver exceptional customer service while responding to client requests, questions, and operational support needs.
• Handle client concerns and service-related issues professionally, escalating matters as necessary to ensure timely resolution and client satisfaction.
• Maintain strong working relationships with clients, vendors, and internal stakeholders to support seamless service delivery.
• Coordinate conference room setup, hospitality services, catering support, and meeting room readiness.
• Monitor and replenish office and kitchen supplies while maintaining inventory control and ordering supplies as needed.
• Assist with basic facilities support including office moves, equipment coordination, hanging signage or pictures, and reporting building or maintenance concerns.
• Support overall office appearance and operational functionality to ensure a professional client environment.
• Independently manage assigned production and operational tasks while meeting deadlines and maintaining service quality standards.
• Assist with prioritizing daily workflow activities to ensure operational efficiency and timely completion of requests.
• Monitor service activities and identify opportunities for process improvement, operational consistency, and enhanced client support.
• Ensure compliance with Opensity Solutions policies, safety procedures, confidentiality standards, and client-specific operational requirements.

Requirements

Experience: 2–4 years of experience in administrative support, office services, hospitality, facilities coordination, or client service environments. Experience supporting corporate, legal, professional services, or high-volume client environments preferred. Prior experience handling mail services, print/copy operations, reception, or facilities support is highly desirable.

Qualifications

Education / Certifications: High School Diploma or GED required.

Physical Requirements

• Ability to lift or move 40 lbs. or greater as needed.
• Ability to grasp, lift, or carry packages using standard wheeled carts with load capacities up to 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time throughout the workday.

Skills

• Strong customer service and interpersonal skills with a professional and client-focused demeanor.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Ability to work independently and manage multiple operational responsibilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency