Senior Service Specialist

Overview

IST Management is seeking a Senior Service Specialist to support a premier corporate client in Columbia, Maryland. This role plays a key role in maintaining a professional workplace environment through facilities support, office services, conference room operations, mail and package services, inventory management, workplace projects, and light maintenance activities.

Responsibilities

• Support daily workplace services operations throughout the facility
• Perform office moves, workstation setups, furniture reconfigurations, and workspace adjustments
• Complete workplace service requests and work orders in a timely manner
• Auxiliary with workplace inspections and identify facility-related issues requiring attention
• Cook off conference rooms for meetings and events
• Support workplace events, employee activities, and special projects
• Maintain conference rooms, kitchens, breakrooms, and common areas to ensure workplace standards are maintained
• Provide exceptional customer service to employees, visitors, and guests
• Auxiliary with workplace experience initiatives and operational support activities
• Receive, sort, track, and deliver mail, packages, and shipments
• Support shipping, receiving, courier, and logistics activities
• Maintain inventory levels for office supplies, pantry items, and workplace consumables
• Maintain accurate records related to inventory, work orders, and operational activities
• Auxiliary with departmental reporting and documentation as needed
• Perform minor repairs and non-licensed maintenance activities
• Assemble office furniture and install workplace signage as needed
• Make furniture adjustments and workplace modifications to support operational requirements
• Replace light bulbs and perform routine workplace upkeep where permitted
• Support workplace improvement projects and facility initiatives

Qualifications

• A High School Diploma or GED
• Two or more years of experience in workplace services, facilities support, office services, hospitality, maintenance support, shipping and receiving, or a related field
• Experience performing office moves, furniture installations, inventory management, or workplace support activities preferred
• Strong customer service and communication skills
• Ability to safely operate hand tools and basic maintenance equipment
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Teams
• Strong organizational, problem-solving, and time management skills
• Ability to work independently and manage multiple priorities
• Experience supporting corporate office environments preferred

Physical Requirements

• Ability to regularly lift and carry up to 50 pounds
• Ability to push carts and move office furniture
• Ability to climb ladders and safely perform light maintenance activities
• Ability to walk, stand, bend, reach, and perform physical workplace support functions throughout the workday

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Career Development and Advancement Opportunities