Senior Service Specialist

Key Responsibilities

• Serve as the first point of contact by managing front desk operations and greeting visitors with professionalism and discretion
• Deliver a high-end client experience, ensuring all interactions reflect the firm’s standards of excellence
• Collaborate closely with firm staff to support front office operations and daily workflow
• Answer and direct incoming calls promptly; take accurate, detailed messages when necessary
• Provide Hospitality and Conference room maintenance support
• Manage multiple priorities independently while maintaining a high level of accuracy and attention to detail
• Maintain a clean, organized, and professional reception and lobby area
• Coordinate hospitality services, including catering orders, meeting room setup/breakdown, and room reservations
• Troubleshoot issues proactively and implement effective solutions
• Communicate clearly and professionally, both verbally and in writing
• Organize and maintain files, records, and document management systems
• Foster a positive, collaborative work environment through strong interpersonal skills
• Perform additional administrative and operational duties as needed

Qualifications & Requirements

• A high school diploma or GED
• Minimum of 1 year of experience in a law firm or professional services environment
• Comfort in working with Microsoft Office Suite (Word, Excel, Outlook)
• Strong communication and relationship-building skills
• Exceptional organizational skills with the ability to multitask effectively
• Demonstrated professionalism, discretion, and problem-solving ability
• Ability to lift and move up to 40 lbs. and transport materials using a wheeled cart (up to 75 lbs.)
• Ability to stand, sit, walk, bend, or kneel for extended periods as required
• Regular and sustained attendance in office Monday to Friday 8:00a.m to 5:00p.m
• Business Casual

Compensation

The Compensation range for this role is up to $24.90 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

About the Role

This is a single-person site requiring a proactive, “can-do” attitude and strong problem-solving skills.