Senior Service & Sales Representative (ORD) - Full-Time

About the role

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. What You'll Do includes driving enrollments, balancing high volume with quality, resolving concerns, training, and troubleshooting.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
• Balance high volume with high-quality customer and member experiences
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team

Requirements

• You must be 18 years of age or older
• A high school diploma or GED equivalent is required
• Open availability and flexibility is a must – ability to work a variety of shifts
• Desire to grow into a management and/or leadership position
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

Qualifications

• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind
• Strong communication skills and the ability to engage with customers, members, and teammates alike
• Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment
• Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently

Skills

• Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind
• Strong communication skills and the ability to engage with customers, members, and teammates alike
• Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment
• Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently

Benefits

• Free CLEAR membership for you + family/friends discounts
• 401(k) Retirement Plan, including a company match*
• 10 company-paid holidays (paid 1.5x if worked)
• Comprehensive Medical, Dental, and Vision Insurance
• Paid Time Off

Pay

Not specified

Schedule

Not specified