Senior Service & Sales Representative (STL) - Full-Time
About the role
The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members. What You'll Do includes driving enrollments, balancing high volume with quality experiences, resolving concerns, and training new and existing team members.
Responsibilities
- Drive membership enrollments by engaging travelers and educating them about CLEAR's benefits.
- Serve as a subject matter expert to guide on-the-job training for new and existing team members.
- Troubleshoot technical issues with hardware and software within the operating environment.
- Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required.
- Support Managers and leadership in the training & development of new and existing team members.
Requirements
- Must be 18 years of age or older.
- High school diploma or GED equivalent required.
- Open availability and flexibility is a must – ability to work a variety of shifts.
- Desire to grow into a management and/or leadership position.
- Completion of all required airport and government security screening processes, including SIDA badge eligibility.
Qualifications
You're great at functioning autonomously and with integrity, having strong communication skills and the ability to engage with customers, members, and teammates alike. You have demonstrated leadership skills, are self-motivated, and able to follow detailed instructions with 100% accuracy in a fast-paced environment.
Skills
Ability to comply with all security and safety guidelines, policies, and procedures, and follow protocol thoroughly and consistently.
Benefits
- Free CLEAR membership for you + family/friends discounts.
- 401(k) Retirement Plan, including a company match.
- 10 company-paid holidays (paid 1.5x if worked).
- Comprehensive Medical, Dental, and Vision Insurance.
- Paid Time Off.
Pay
Not specified.
Schedule
Not specified.