Senior Service & Sales Representative (DTW) - Full-Time

About the role

The CLEAR Senior Service and Sales Representative (Senior Ambassador) drives membership enrollments, supports team members, resolves concerns, and trains new hires while adhering to security protocols.

Responsibilities

• Drive membership enrollments by engaging travelers and educating them about CLEAR's benefits
• Support other team members in reaching their enrollment goals
• Balance high volume with high-quality customer and member experiences
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following all security and safety protocols
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team

Requirements

• Must be 18 years of age or older
• High school diploma or GED equivalent required
• Open availability and flexibility is a must – ability to work a variety of shifts
• Desire to grow into a management and/or leadership position
• Completion of all required airport and government security screening processes, including SIDA badge eligibility
• Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport
• Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting

Qualifications

Not specified

Skills

Ability to function autonomously and with integrity keeping the CLEAR’s customers and business partners best interests in mind
Strong communication skills and the ability to engage with customers, members, and teammates alike
Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment
Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers
Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!

Benefits

Free CLEAR membership for you + family/friends discounts
401(k) Retirement Plan, including a company match
10 company-paid holidays (paid 1.5x if worked)
Comprehensive Medical, Dental, and Vision Insurance
Paid Time Off

Pay

Not specified

Schedule

Not specified

Company Information

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance.