Senior Scheduling Coordinator - Digestive Health Institute - Lake Mary

Position Summary

The Senior Scheduling Coordinator at Orlando Health Digestive Health Institute plays a crucial role in coordinating and managing appointments for a wide range of diagnostic and interventional procedures. Reporting directly to the Manager, this position ensures smooth operations by maintaining accurate schedules, communicating with various stakeholders, and providing exceptional customer service.

Responsibilities

• Maintain appropriate departmental schedules.
• Provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Accurately gather and input patient demographic information, insurance verification/authorization, and schedule patients.
• Communicate prep information, arrival time, and location to patients.
• Input and distribute charge management processes on a daily basis.
• Schedule and cancel multiple diagnostic and interventional procedures efficiently and accurately.
• Understand and implement Orlando Health's commitment to providing exemplary customer service with a Patient First Philosophy.
• Review schedules daily and communicate all changes to appropriate staff.
• Act as a liaison between clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Maintain reasonably regular, punctual attendance and comply with Orlando Health policies and procedures.
• Maintain compliance with all Orlando Health policies and procedures.
• Monitor workload each day and prioritize tasks based on department needs.
• Accurately use medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicate with Patient Access and clinical departments regarding registration and scheduling issues.
• Take a proactive role in problem resolution.

Qualifications

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, information systems, clinical field, or related field may be substituted for up to two (2) years of experience.
• Three (3) years of experience in clinical registration and scheduling.
• None.