Scheduling Coordinator- Finneytown TriHealth Heart Institute

At the TriHealth Heart Institute, scheduling coordinators play a critical role in patient care. You’re often the first voice patients hear—helping them access life-saving cardiac services with compassion and precision. You’ll join a respected, collaborative team with strong support, stability, and the opportunity to make a real difference every day.

Location: W. 740 Galbraith Road, Cincinnati, OH 45231

Schedule

• Full-Time (80 hours bi-weekly)
• Monday–Friday, alternating shifts: 7:00 AM–3:30 PM and 8:30 AM–5:00 PM

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off
• Retirement plans
• Tuition reimbursement
• Competitive pay based on education level and experience

For more details, visit our benefits page.

Requirements

• High School Diploma or GED in Healthcare (Required)
• Up to 1 year of clerical experience in a healthcare setting (Required)
• General computer skills
• Knowledge of medical terminology

Responsibilities

• Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests, and maintaining medical records for participants, both internally and externally with various providers and specialties.
• Coordinates scheduling of participants within multiple departments internally, including nursing, transportation, and therapy across three different sites.
• Demonstrates strong customer service skills and appropriate judgment in phone and in-person interactions.
• Answers phone calls promptly and courteously to set up appointments and relays accurate messages to the appropriate person.
• Effectively schedules participants for specialist and routine appointments both internally and externally.
• Follows all scheduling procedures and completes paperwork accurately and timely.
• Communicates appropriately with customers, transportation, and other departments.
• Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning.

Working Conditions

• Physical Demands:
  • Bending, climbing: Occasionally
  • Kneeling, stooping: Occasionally
  • Lifting under 10 lbs.: Occasionally
  • Lifting 50+ lbs.: Rarely
  • Lifting under 50 lbs.: Occasionally
  • Pulling, pushing: Occasionally
  • Reaching: Frequently
  • Sitting, standing: Consistently
  • Use of hands: Consistently
  • Walking: Consistently
• Sensory Demands:
  • Hearing (conversation): Consistently
  • Hearing (other sounds): Consistently
  • Color vision: Consistently
  • Visual acuity (far and near): Consistently
• Cognitive Demands:
  • Concentrating: Frequently
  • Continuous learning: Occasionally
  • Interpersonal communication: Consistently
  • Reading, talking, thinking/reasoning: Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. All TriHealth team members are expected to demonstrate and live the following behaviors:

• Serve: ALWAYS…
  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello."
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas.
• Excel: ALWAYS…
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
  • Offer patients and guests priority when waiting (lines, elevators).
  • Work on improving quality, safety, and service.
• Respect: ALWAYS…
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone’s opinion and contribution, regardless of title/role.
  • Speak positively about team members and other departments in front of patients and guests.
• Value: ALWAYS…
  • Value the time of others by striving to be on time, prepared, and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.
• Engage: ALWAYS…
  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members, and the community.