Scheduling Coordinator

At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help.

About the Role

We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. The Scheduling Coordinator facilitates excellent patient care by supporting and collaborating with the clinic team.

Qualifications

• Required: High School Diploma or equivalent
• Required: Successfully complete orientation program
• Preferred: One year experience in an outpatient physician practice or healthcare setting

Responsibilities

• Perform administrative responsibilities including, but not limited to, scheduling routine follow-up and treatment appointments, managing external referrals and consults, handling no-shows, answering phone calls, and rescheduling patients on bump lists.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Communicate with patients and visitors in a caring and respectful manner.
• Collaborate with other care team members and anticipate their needs to ensure coordinated patient care.
• Utilize and maintain patient electronic medical records.
• Assist with ongoing quality improvement to provide efficient, cost-effective care.
• Engage in continuous education and training to maintain skills, knowledge, and competency to complete functions of the role.
• All other duties as assigned.