Senior Salesforce Administrator

About the role

We are looking for a Senior Salesforce Administrator who thrives in a dynamic, high-growth environment and is passionate about leveraging the full power of Salesforce to support our rapid business growth. As a forward-thinking expert, you will drive automation, manage complex integrations, and continuously optimize our Salesforce instance. You will partner directly with business leaders to identify bottlenecks and remove friction from core processes, ensuring our CRM ecosystem operates seamlessly, remains robust, secure, and aligned with broader organizational goals.

Responsibilities

• System Administration & Governance
  • Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality
  • Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality
  • Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards
  • Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages
• Automation & Solution Design
  • Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks
  • Drive process automation: Proactively identify opportunities to automate core cross-functional workflows using Salesforce Flow to reduce manual effort
  • Partner with stakeholders across Sales, Finance, Customer Support, Implementation, Professional Services, and Customer Success to align processes and eliminate friction
  • Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes
  • Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions
• User Support, Training & Documentation
  • Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization
  • Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows)
  • Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders
• Upgrades & Continuous Improvement
  • Manage system upgrades: Lead the effort for seasonal Salesforce releases by assisting with impact analysis, regression testing, and post-deployment validation
  • Drive continuous improvement: Participate in initiatives to explore automation or AI-driven capabilities to keep the system modernized and efficient

Requirements

• Experience & Education
  • 5+ years of direct experience as a Salesforce Administrator
  • Deep experience supporting complex revenue and services operations with a solid understanding of Quote-to-Cash processes
  • Hands-on experience with Salesforce CPQ (Configure, Price, Quote) is required
  • Experience with Certinia (formerly FinancialForce) supporting Professional Services Automation (PSA) and/or ERP workflows is highly preferred
• Technical Skills
  • Salesforce Proficiency: Strong working knowledge of Flow, Custom Objects, Record Types, Reports, and Dashboards. Active Salesforce Administrator Certification (Advanced Admin or CPQ Specialist is a major plus)
  • Security & Compliance: Demonstrated ability to manage system security, profiles, permission sets, and change control processes
  • Integrations: Strong experience with third-party integrations and AppExchange packages
• Soft Skills & Competencies
  • Systems Thinker: A passion for efficiency, ensuring processes work well together to streamline commercial operations
  • Problem Solver: Excellent analytical skills with a proactive approach to troubleshooting complex system issues independently
  • Communication: Ability to work effectively with both technical and non-technical stakeholders, bridging the gap between business needs and system capabilities
  • Growth Mindset: A self-starter willing to dig into new concepts, make recommendations with limited information, and adapt to emerging technologies (AI/Automation)

About Us

• We are laid back but buttoned up, offering a casual work environment with remote work flexibility.
• We care deeply about delivering service and solutions that make a real difference for our clients and their businesses.
• We value diversity, trust, and strong partnerships, fostering a collaborative and energetic team culture.
• Our team is naturally inquisitive, fun, and eager to make an impact.

Work Environment

• Remote-First Global Work Community: Join a dynamic, remote-first global team that encourages growth, creativity, and collaboration. WorkWave provides a startup-like environment where your ideas matter and growth is a priority.
• A Global Company with a Local Presence: We promote a healthy work/life balance with flexibility to work in the office or remotely. Our HQ is based in Holmdel Township, New Jersey, with employees in over 30 states and 7 countries.

Benefits

• Robust benefits package including health, dental, and 401k with company match
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program (EAP) offering free counseling, financial counseling, legal guidance, adoption assistance, and more
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

Growth Opportunities

• Access to extensive video libraries for soft skill and role-specific training available 24/7
• Live trainings provided throughout the year
• Encouragement to apply for internal roles to foster career growth

Awards & Recognition

WorkWave has been recognized with multiple awards, including:

• 10-time winner of Best Place to Work in New Jersey by NJBiz
• Inc. 5000, SaaS Award, IT World Awards, Globe Awards
• Silver Stevie Award for Employer of the Year
• Best Place to Work by Inc. Magazine
• Named one of The Software Report's Top 100 Software Companies of 2022

Pay

In addition to the base salary range of $115,000 - $130,000, this role is eligible for a 10% bonus. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget.