Senior Salesforce Administrator

We need to output HTML fragment with sections: headings

for sections present. Use

• for lists. Use

  for prose. Do not repeat job title. Do not include Job ID etc. Remove boilerplate. Must include only sections with real content. We need to parse the job description. Key sections: - Summary (maybe "About the role" or "Summary"? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. The posting includes: Summary, Essential Duties And Responsibilities (which can be Responsibilities), Support Project Activity (maybe part of responsibilities), Support Administration (maybe also responsibilities), Staff Management and Job Contacts (maybe not needed), Education/Experience (Job Requirements), Knowledge/Skills, Technology Skills, Work Environment, Pay range. We need to decide which headings to include: About the role (maybe summary), Responsibilities (essential duties), Requirements (education/experience), Qualifications (maybe certifications), Skills (knowledge/skills + technology skills), Benefits (none mentioned), Pay (pay range), Schedule (work environment mentions hybrid schedule). Also maybe "Work Environment" could be under Schedule or separate but not in list; we can include Schedule heading if schedule info present. We must not create sections with filler like "commensurate with experience". Pay range is present: $114,112 - $148,346.80 annually. So include Pay. Schedule: "This position may follow a hybrid schedule according to current workplace policies." That's schedule info. So include Schedule. Benefits: none mentioned, so omit. Now we need to preserve all substantive information, not invent or summarize away detail. Must keep details. We need to format using

  headings, then content: either

  paragraphs or

  • for lists. We need to decide what to list: duties/responsibilities can be a list. Requirements can be a list. Knowledge/Skills can be list. Technology Skills maybe list. We must not repeat job title. We must not include boilerplate like EEO etc. Already removed. Let's extract content. Summary paragraph: "The Senior Salesforce Administrator works on the Enterprise Application Engineering CRM Team leading the management of digital customer relationship management (CRM) technology, primarily the Salesforce platform, including Service Cloud and Marketing Cloud, and related applications at the Church. This position requires in-depth experience with database applications and customer-facing digital technology and how it can help support the organization's vision and goals. This position will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve the Church’s CRM platform in support of daily operations and strategic initiative. The Senior Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of Salesforce." We can put that as

    under About the role. Responsibilities: The "Essential Duties And Responsibilities" includes multiple bullet-like sentences. We'll turn each sentence into

  • . Also "Support Project Activity" and "Support Administration" are subcategories but we can just list all duties. Let's list them: - Support Ongoing Administration: Support the maintenance of user roles and profiles, security settings, access settings, etc. - Support day-to-day end-user support (including system configuration, complex formulas and system maintenance) and educate users to enhance and increase their knowledge of Salesforce - Perform root cause analysis on issues and resolve prioritized defects - Build and maintain reports and customer views to support business needs - Perform administrative responsibilities related to flows, process builder, custom objects, and applications - Oversee and collaborate with CRM team to implement all related policies and ensure existing infrastructure, applications and business processes meet current and future regulatory controls, such as GAAP, PCI, HIPAA, COBIT, SOX, GDPR - Define and contribute to the design of new/existing applications and interfaces - Evaluate requests for new or modified features/functionality to determine feasibility, complexity and time required and compatibility with current systems and develops proposals to deliver desired solutions - Provide business solutions analysis and complex problem-solving - Design, create, and manage custom objects, fields, formulas, validation rules, custom workflow and approval processes to meet desired project outcomes - Support and manage existing integrations, as well as support new line of business integrations, including third party systems and connected applications - Support fellow CRM team members with project activity including gathering requirements and writing user stories - Drive the organization’s digital transformation by leading the implementation of approved AI capabilities in a secure, governed, and strategically aligned manner - Incumbents excel at this position when they contribute toward a long range vision and strategy for CRM at the Church and ensure projects and project outcomes align with that vision - Support Administration: Perform maintenance of existing, and drafting of new CRM application documentation to support the CRM team and the organization - Attends staff meetings - Update work tracking tools and other administrative tasks - Keep up to date on Salesforce upgrades and other Salesforce offerings to make improvements for users and recommend the best possible solutions - Mentor and coach other Salesforce administrators We could also include "Staff Management and Job Contacts" but that's not a duty; maybe we can omit as not essential. Now Requirements/Education/Experience: "Education/Experience JOB REQUIREMENTS Bachelor's degree required (equivalent experience may be considered)5+ years Salesforce.com administration experience requiredSalesforce Administrator certification is requiredSalesforce Certified Advanced Administrator is preferred" We can list: - Bachelor's degree required (equivalent experience may be considered) - 5+ years Salesforce.com administration experience required - Salesforce Administrator certification required - Salesforce Certified Advanced Administrator preferred Knowledge/Skills: "Previous experience in agile product development is requiredExcellent written and verbal communication skills and the ability to communicate with all levels within the organization in a collaborative wayDemonstrable skills in data modeling, database management and architecture, project management, business process mapping, system design and scripting/development are desiredBusiness application support and business process expertise is required" List: - Previous experience in agile product development required - Excellent written and verbal communication skills and ability to communicate with all levels within the organization collaboratively - Demonstrable skills in data modeling, database management and architecture, project management, business process mapping, system design and scripting/development desired - Business application support and business process expertise required Technology Skills: "Experience in Salesforce Sales Cloud, Service CloudExperience with DocuSign, Conga, SQL and SOQL, Apex, process builders, flows and other Salesforce platform toolsProficient with Google Suite and/or Microsoft Office Products is requiredExperience in Salesforce Marketing Cloud is preferred" List: - Experience in Salesforce Sales Cloud, Service Cloud - Experience with DocuSign, Conga, SQL and SOQL, Apex, process builders, flows and other Salesforce platform tools - Proficient with Google Suite and/or Microsoft Office Products required - Experience in Salesforce Marketing Cloud preferred Work Environment: "This position regularly works in an office environment in Boston. This position may follow a hybrid schedule according to current workplace policies. Engagement with Christian Science Mother Church membership preferred Primary Class instruction preferred" We can split: Work environment description maybe not needed as separate heading; but we have Schedule heading for hybrid schedule. We could include Work Environment as a paragraph under Schedule or separate heading not in list. The instruction only gave examples but we can use other headings if needed? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but better to stick to those. So we can put office environment and engagement preferences under About the role or Responsibilities? Probably better to include a short paragraph under About the role or maybe under Responsibilities? However, the instruction says "include a section ONLY when the posting has real, specific content for it". So we can have a section for Work Environment if we want, but not in the given list. Safer to put schedule info under Schedule heading, and maybe mention office environment under About the role or Responsibilities as a brief note. Pay: include Pay range. Now we need to output only HTML fragment. Structure:

    About the role

    ... summary plus maybe office environment and engagement preferences.

    Responsibilities

    • ...
    ...

    Requirements

    • ...
    ...

    Qualifications

    Maybe we can combine certifications under Qualifications. But we already listed certifications under Requirements. Could split: Requirements for education/experience, Qualifications for certifications. Let's do that. Thus:

    Requirements

    • Bachelor's degree required (equivalent experience may be considered)
    • 5+ years Salesforce.com administration experience required

    Qualifications

    • Salesforce Administrator certification required
    • Salesforce Certified Advanced Administrator preferred

    Skills

    We can combine Knowledge/Skills and Technology Skills into one Skills section, or split into Knowledge and Technical Skills. The instruction says Skills heading is allowed. We'll put all skills under Skills. List: - Previous experience in agile product development required - Excellent written and verbal communication skills and ability to communicate with all levels within the organization collaboratively - Demonstrable skills in data modeling, database management and architecture, project management, business process mapping, system design and scripting/development desired - Business application support and business process expertise required - Experience in Salesforce Sales Cloud, Service Cloud - Experience with DocuSign, Conga, SQL and SOQL, Apex, process builders, flows and other Salesforce platform tools - Proficient with Google Suite and/or Microsoft Office Products required - Experience in Salesforce Marketing Cloud preferred

    Pay

    Pay range: $114,112 - $148,346.80 annually

    Schedule

    This position may follow a hybrid schedule according to current workplace policies.

    We might also include office environment and engagement preferences somewhere; maybe under About the role. Let's craft About the role paragraph: "The Senior Salesforce Administrator works on the Enterprise Application Engineering CRM Team leading the management of digital customer relationship management (CRM) technology, primarily the Salesforce platform, including Service Cloud and Marketing Cloud, and related applications at the Church. This position requires in-depth experience with database applications and customer-facing digital technology and how it can help support the organization's vision and goals. This position will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve the Church’s CRM platform in support of daily operations and strategic initiative. The Senior Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of Salesforce. The role is based in an office environment in Boston, with engagement with Christian Science Mother Church membership and Primary Class instruction preferred." Now ensure we didn't miss any substantive details: The "Support Ongoing Administration" bullet includes "Support the maintenance of user roles and profiles, security settings, access settings, etc." We captured that. We also captured "Support day-to-day end-user support (including system configuration, complex formulas and system maintenance) and educate users to enhance and increase their knowledge of Salesforce". Good. We captured root cause analysis, reports, flows, process builder, custom objects, applications, oversee policies, regulatory controls list. We captured design new/existing applications, evaluate requests, business solutions analysis, design custom objects etc., support integrations, support fellow CRM team, drive digital transformation AI, contribute to long range vision. We captured Support Administration: maintenance of existing and drafting new CRM documentation, attend staff meetings, update work tracking tools, keep up to date on Salesforce upgrades, mentor and coach other administrators. We omitted "Staff Management and Job Contacts" details (supervisor, supervises n/a, regular contacts). That