Senior Salesforce Administrator

About the Role

The Senior Salesforce Administrator will be part of the Enterprise Applications department, delivering excellent digital products. This role involves working with internal product management and cross-functional teams to build, test, deploy, and support features on the Salesforce platform. The administrator will lead efforts in declarative solutions development, advanced troubleshooting, technical support, and release management across sandbox and production Salesforce environments, ensuring a best-in-class CRM to support federated chapters across the U.S.

Responsibilities

• Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards, and reports.
• Actively troubleshoot issues during testing, resolving them before launch.
• Document and communicate Salesforce changes and release updates to end users and stakeholders.
• Collaborate with cross-functional teams, including business analysts, developers, administrators, and project managers, to ensure successful delivery of Salesforce projects.
• Select and deploy appropriate CI/CD tools and establish processes to automate and improve release cycles.
• Design procedures for system troubleshooting and maintenance.
• Provide release management mentorship for junior team members.
• Deploy updates and fixes, and provide advanced technical support.
• Perform root cause analysis of production errors and resolve technical issues.

Requirements

• Bachelor’s degree in computer science or related field, or equivalent work experience.
• 4+ years in a Salesforce Administrator role.
• Salesforce Administrator Certification required; Advanced Administrator Certification preferred.
• Other Salesforce certifications (Platform Developer 1 or 2, App Builder, Sales/Service Cloud) are a plus.
• Strong knowledge of Salesforce configuration, customization, and development using Lightning Components, Flow, and other declarative technologies.
• Familiarity with Apex, Visualforce, and SOQL to review, verify, and validate software code.
• Deep understanding of Salesforce platform capabilities, including Nonprofit Success Pack (NPSP), Sales Cloud, Service Cloud, and Community Cloud.
• Experience with DevOps, CI/CD processes, and code versioning systems (e.g., GitHub).
• Experience with release management tools such as Gearset.
• Experience working in or with the nonprofit sector, with an understanding of fundraising principles, is a plus.
• Familiarity with agile software delivery methodologies and tools such as Scrum, Jira, or Agile.

Why This Is a Great Opportunity

This role offers the chance to work with one of the most recognized nonprofits in the country, helping to build out their volunteer portal and enhance functions in Sales Cloud, Service Cloud, Experience Cloud, and NPSP.