Senior Salesforce Administrator

What You'll Do

• Mentor and support other administrators and team members.
• Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.).
• Configure and support Salesforce embedded applications and integrations such as Conga.
• Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices.
• Manage support requests, configuration changes, and bulk data updates while adhering to change control processes.
• Troubleshoot and resolve system issues, ensuring high availability and performance.
• Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience.
• Document system configurations, processes, and training materials; support end-user training and adoption.
• Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.

Required Qualifications

• 5+ years hands-on experience administering Sales Cloud and Service Cloud.
• Strong proficiency in Salesforce declarative development, especially Flow Builder (must be able to demonstrate).
• Experience supporting Conga Contracts or similar CLM tools.
• Exposure to DevOps tools like Gearset, Copado, or Salesforce DX.
• Experience integrating Salesforce with ETL tools and third-party applications.
• Agile/Scrum experience.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Ability to work core business hours (8–5 in any US time zone) with occasional evening/weekend support for major releases.
• Willingness to travel up to 10% as needed.

Preferred Qualifications

• Familiarity with Apex and Lightning Web Components (LWC) for code review and testing.
• Experience with Salesforce CPQ or Revenue Cloud.
• Familiarity with AI or automation tools to enhance workflow efficiency.