Senior Sales Manager

About the role

Embassy Suites Denver is seeking an experienced & dynamic Complex Senior Sales Manager to represent 2 hotels. The position requires a proven track record of driving revenue and handling complex accounts or markets.

Responsibilities

• Proactively solicits and handles complex accounts or markets with greater revenue potential in a particular market segment.
• Maximizes revenue by upselling each business opportunity and managing customer budgets.
• Accurately forecasts group sleeping rooms and revenue for groups prior to and after turnover.
• Closes the best opportunities based on market conditions and hotel needs.
• Builds and strengthens relationships with existing and new customers through sales calls, entertainment, FAM trips, and other interactions.
• Ensures high levels of customer satisfaction and creates long-term mutually beneficial relationships.
• Manages guest satisfaction and implements corrective action plans.
• Generates strategies and leads the organization to achieve results.
• Manages work execution and drives for results.
• Identifies and develops talent within the organization.
• Shares learning and best practices with others.

Requirements

• A minimum of 3+ years of progressive sales experience, including knowledge of full-service hotel operations and group rooms/catering experience.
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
• The ability to “knock on doors” to get the business.
• Knowledge of event technology products and services.
• Financial management skills, such as understanding P&L statements, managing operating budgets, forecasting, and scheduling.
• Strong communication, problem-solving, customer and associate relations, presentation, and organizational skills.
• Ability to use standard software applications and hotel systems.
• Effective decision-making and influence skills.

Qualifications

• Broad business knowledge and the ability to balance short- and long-term perspectives.
• Commitment to Westmont Hospitality operating principles and philosophies.
• Accountability for achieving results and addressing conflicts promptly.
• Leadership in guest hospitality and ensuring consistent, high-level service throughout hotel events.
• Understanding of the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, etc.
• Strong customer development and relationship management skills.
• Knowledge of event technology products and services.
• Financial management skills, such as understanding P&L statements, managing operating budgets, forecasting, and scheduling.
• Effective communication, problem-solving, customer and associate relations, presentation, and organizational skills.
• Ability to use standard software applications and hotel systems.
• Effective decision-making and influence skills.

Skills

• Aggressive negotiating skills and creative selling abilities.
• Proactive selling and account saturation.
• Customer development and relationship management skills.
• Event technology product and service knowledge.
• Financial management skills, such as understanding P&L statements, managing operating budgets, forecasting, and scheduling.
• Effective communication, problem-solving, customer and associate relations, presentation, and organizational skills.
• Ability to use standard software applications and hotel systems.
• Effective decision-making and influence skills.

Benefits

Embassy Suites Denver offers competitive pay and benefits, including medical/dental/vision insurance, voluntary life products, a 401(k) plan, hotel discounts worldwide, and a chance to work with a great team of talented people.

Pay

$93,359 per year

Schedule

Not specified