Senior Sales Engineer

About the role

The Senior Sales Engineer plays a key role in winning new Rithum business with industry-leading retail and brand clients. They operate as a strategic advisor to both clients and internal teams, leading complex discovery engagements, building executive-level business cases, and driving deals across multi-stakeholder organizations.

Responsibilities

• Drive generation of new revenue with new and existing accounts in collaboration with sales and client management teams.
• Lead the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions.
• Prepare and deliver sales presentations, proofs-of-concept, strategic recommendations, and product demonstrations in person and via screen share-hosted meetings.
• Evaluate prospective and current client's business goals, data & systems integration requirements, and recommend effective strategies to meet these needs.
• Construct and present ROI analyses and business cases that quantify revenue impact, margin improvement, and risk reduction for economic buyers and C-suite stakeholders.
• Engage economic buyers and executive stakeholders throughout the sales cycle, translating technical capabilities into business impact narratives that advance deal progression.
• Respond to RFIs and RFPs with well-structured, value-led responses.
• Synthesize and prioritize client feedback, competitive, and industry information to evangelize and provide feedback to improve product and service delivery.
• Communicate market feedback to product management and services for incorporation to future product developments and service offerings.
• Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle.

Qualifications

• Minimum Qualifications: 3+ years of presales consultative experience OR direct ownership of an ecommerce program generating $10 million+ in GMV, including hands-on management of channel management or marketplace integration platforms. Must be located in Central or Eastern US time zones.
• Driven, polished, technology-proficient professional. Hands-on experience supporting teams closing six-figure contracts against seven-figure targets. Proven experience applying a formal value-selling framework (e.g., MEDDICC or equivalent) in complex, multi-stakeholder sales cycles; able to build and defend business cases at the executive and finance level. Understanding of common client challenges within the retail and/or e-commerce industries. Knowledge of retail partner ecosystem including marketplaces. Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation.
• Preferred Qualifications: Bachelor’s degree in a related field or discipline. Technical working knowledge of API integrations (REST & Webhooks). Experience with online retail or brand-focused solutions preferred. Familiar with common enterprise back-end system solutions, configurations and core requirements. Demonstrated executive presence, with the ability to lead conversations with C-suite and Finance stakeholders to align on business outcomes.

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1.
• A 6% 401(k) match.
• A competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days.
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance.
• Legal assistance and identity theft insurance plans.
• Life insurance 2x salary.
• Access to the Calm app and the Employee Assistance Program.
• $65/month Remote work stipend for internet.
• Culture and team-building activities.
• Tuition assistance.
• Career development opportunities.
• Charitable contribution match up to $250 per year.