Senior Sales Engineer

About the Role

The Technical Solutions Manager serves as the strategic bridge between customers, Customer Success, Product, and Engineering. This role combines strong technical expertise with customer-facing consulting skills to drive successful technical adoption, solution design, implementation guidance, and ongoing optimization of products and services. The Technical Solutions Manager delivers business outcomes, resolves complex challenges, and builds trusted customer relationships.

Responsibilities

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
• Understand customer business objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or a related role.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Pay

Hiring base salary range: $147,200.00 – $193,200.00. The actual compensation offered will be determined based on candidate qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Eligible employees may participate in the BlackBerry Sales Incentive Pay (SIP) program, a bonus incentive based on sales performance against quarterly or full-year quotas.

Benefits

The BlackBerry Employee Benefits programs offer a wide range of benefits supporting physical, financial, and personal well-being, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Retirement plans
• Employee share purchase program
• Paid time off

Schedule

Scheduled weekly hours: 40