Senior Reimbursement Account Manager

About the role

As a Senior Account Manager supporting Fidelity Health’s Clients, you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration (i.e. Flexible Spending Accounts, Health Reimbursement Arrangements).

Responsibilities

• Combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration.
• Bring clients from post-sale, through implementation and onboarding, ending at transition to ongoing service and support.
• Provide project management skills and administrative services while serving as the subject matter expert for clients during the onboarding of their reimbursement account(s).
• Help the Sales and Relationship Management Teams expand Fidelity’s healthcare businesses and help the Product Team develop industry leading solutions.
• Ensure client satisfaction and project completeness.
• Manage the relationship with the client from the very beginning, ensuring the client recognizes the quality of service being provided and is satisfied with the quality of the service they receive.
• Escalate and actively participate in the resolution of service issues to ensure these are addressed appropriately within the organization.
• Develop and manage the relationship with the client from the very beginning, ensuring the client recognizes the quality of service being provided and is satisfied with the quality of the service they receive.
• Bring voice of the customer feedback to the Product Team to help Fidelity continue to develop industry leading solutions.

Requirements

• Exceptional project and account management skills including close collaboration with other teams, ensuring client satisfaction and project completeness.
• Corporate project and/or account management with previous experience in a regulated industry such as Financial Services.
• PREFERRED: Understanding of reimbursement account administration needs, process and regulatory knowledge.
• Familiarity with the full range of healthcare and wellness benefits and associated recordkeeping services.
• Proficient leadership skills consistently demonstrating the ability to get things done; taking initiative to identify service enhancements or process improvements; proven ability and success in identifying issue(s), identifying solution(s) and determining and acting on the best solution in a timely manner.
• Strong and effective interpersonal and communication skills.
• Demonstrated ability to balance account management servicing with sound business judgment.
• Effective organizational, time management, facilitation and prioritization skills.

Qualifications

• 7-10 years’ experience of project management and/or consultative client account management with proven ability to build and maintain client relationships.
• 5-7 years’ experience servicing large corporate clients.
• Bachelor’s Degree or equivalent experience.
• PREFERRED: Experience with a broad range of healthcare and wellness benefits.

Skills

• Exceptional project and account management skills including close collaboration with other teams, ensuring client satisfaction and project completeness.
• Corporate project and/or account management with previous experience in a regulated industry such as Financial Services.
• PREFERRED: Understanding of reimbursement account administration needs, process and regulatory knowledge.
• Familiarity with the full range of healthcare and wellness benefits and associated recordkeeping services.
• Proficient leadership skills consistently demonstrating the ability to get things done; taking initiative to identify service enhancements or process improvements; proven ability and success in identifying issue(s), identifying solution(s) and determining and acting on the best solution in a timely manner.
• Strong and effective interpersonal and communication skills.
• Demonstrated ability to balance account management servicing with sound business judgment.
• Effective organizational, time management, facilitation and prioritization skills.

Benefits

None specified.

Pay

Not specified.

Schedule

Not specified.