Senior Account Manager

About the role

Wheelhouse DMG is a digital marketing agency specializing in healthcare and medical device clients. We provide strategic guidance and seamless integration into existing client relationships, driving performance in a first-party data world.

Responsibilities

• Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance aligned with business objectives.
• Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth.
• Serve as the primary liaison between the client, maintaining consistent communication with key stakeholders and ensuring all relevant parties are informed of project developments.
• Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, breaking down silos and ensuring seamless delivery of client objectives.
• Demonstrate strong presence and confidence in ensuring client needs are met, proactively monitoring and analyzing campaign performance through BI reporting.
• Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence.
• Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being.
• Serve as an extension of the client's team, demonstrating passionate advocacy for their success.

Requirements

• Minimum 5+ years' experience in account management, client services, or similar role within a digital agency environment.
• Proven track record working with large healthcare clients, with deep understanding of digital advertising (Google, Meta), digital strategy (SEO, CRO), and analytics (BI reporting).
• Experience leading high-profile accounts in a fast-paced agency setting, with demonstrated success in managing and growing relationships with large, high-revenue clients.
• Exceptional strategic thinking and analytical skills, with the ability to translate complex data insights into actionable recommendations.
• Strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables.
• Adaptability and innovation in the face of rapidly changing industry landscapes.

Qualifications

• Outstanding verbal and written communication skills with the confidence to push back when necessary while maintaining positive client relationships.
• Detail-oriented with strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables.
• High emotional intelligence and empathy, skilled at delivering feedback in a kind manner.
• Helpful, generous, and empathetic, with a passion for helping others succeed.

Skills

• Strategic thinking and analytical skills.
• Ability to bridge gaps between internal teams (marketing, analytics, creative, strategy).
• Proactive monitoring and analysis of campaign performance.
• Effective communication and presentation skills.
• Project management and quality assurance skills.

Pay

Full compensation packages are based on the skills and experience of the candidate. Candidates hired in this role should expect an offer in the range of $120,000—$140,000 USD.

Schedule

This role is full-time and remote-friendly.