Senior Account Manager

Key Responsibilities

• Client Management
• Act as the primary contact for brand managers, maintaining and nurturing trusted relationships.
• Understand client objectives, challenges, and target audiences, translating them into clear creative briefs.
• Set and manage client expectations, ensuring alignment with campaign strategy, timelines, and budgets.
• Conduct regular status meetings, presentations, and performance reviews with clients.
• Identify opportunities to grow client accounts and upsell additional services or campaigns.
• Campaign Leadership & Delivery
• Lead the successful delivery of integrated campaigns across social, digital, experiential, influencer, production, and content.
• Partner closely with Strategy, Creative, Production, and Talent teams throughout project development.
• Ensure work is creatively ambitious while remaining commercially viable.
• Oversee project workflows from briefing through production, launch, and reporting.
• Review work before client presentation to ensure exceptional quality and attention to detail.
• Manage multiple projects simultaneously while maintaining consistently high standards.
• Commercial & Financial Management
• Own project budgets from estimation through reconciliation.
• Prepare scopes of work, cost estimates, and timing plans.
• Monitor profitability and proactively manage project margins.
• Negotiate budgets, deliverables, and timelines with clients, suppliers, and production partners.
• Forecast revenue and resource requirements across accounts.
• Identify commercial risks early and implement solutions before they impact delivery.
• Team Collaboration and Leadership
• Lead internal project teams across departments, ensuring clarity, accountability, and momentum.
• Mentor and develop Account Executives and Account Managers, providing regular coaching and feedback.
• Foster a collaborative, positive, and solutions-focused team culture.
• Support Business Directors with account planning, resource management, and team development.
• Escalate issues appropriately while remaining solutions-oriented and calm under pressure.

Qualifications

• Bachelor’s degree in Marketing, Communications, Advertising, or a related discipline.
• 5+ years’ experience within a creative, social, integrated, or communications agency.
• Proven experience managing complex client relationships and integrated marketing campaigns.
• Strong commercial acumen with experience managing budgets, profitability, and forecasting.
• Excellent project management and organisational skills with the ability to manage multiple priorities simultaneously.
• Exceptional written and verbal communication skills.
• Strong presentation and stakeholder management experience.
• Excellent negotiation, problem-solving, and decision-making abilities.
• Comfortable working in a fast-paced, entrepreneurial environment.

Preferred Experience

• Experience leading global or regional brand accounts.
• Experience across integrated campaigns spanning social, influencer, digital, experiential, and production.
• Familiarity with creator marketing, talent partnerships, and social-first content production.
• Experience managing high-value production budgets and multiple agency partners.
• Demonstrated success in growing client accounts through strategic thinking and commercial opportunities.
• Passion for culture, luxury, fashion, entertainment, and lifestyle brands.