Senior Account Manager

Key Responsibilities

• Strategic Book Management: Strategically manage a book of business above $1 million in revenue, ensure timely update of client, prospects, partners and vendors.
• Demonstrate the ability to illustrate the value of products and services to create growth, compile and analyze data to identify trends and opportunities.
• Manage and support proactive strategies and processes to support the end to end management of a book of strategic accounts. Activities include monitoring utilization and growth data, quarterbacking sales, operations and Account Managers to support clients.
• Client Relationship Management: Work across operations, Account Managers, sales and client contacts to support proactive management of key clients.
• Account Expansion: Proactively identify upsell and cross-sell opportunities within existing clients; introduce new products, services, or platform features aligned with client needs.
• Retention & Renewals: Ensure high client satisfaction and retention rates by addressing issues quickly, demonstrating ongoing value, and driving successful renewals.
• Strategic Account Planning: Develop account growth strategies and success plans tailored to client business objectives, ensuring alignment with both short- and long-term goals.
• Consultative Partnership: Act as a trusted advisor, leveraging healthcare and industry knowledge to recommend solutions that improve efficiency, patient engagement, and outcomes.
• Collaboration with Internal Teams: Work closely with operations, implementation, clinical, and product teams to deliver on client expectations and support growth initiatives.
• Client Advocacy: Represent client feedback internally to influence product development and service enhancements.
• Performance & Reporting: Maintain accurate pipeline, forecast, and account activity in CRM systems; consistently meet or exceed client growth and retention targets.

Core Competencies

• Relationship Focused: Strong ability to nurture and expand client relationships over time.
• Upsell & Cross-Sell Expertise: Skilled in identifying additional needs and positioning solutions to grow account value.
• Healthcare Industry Knowledge: Understanding of digital health solutions (telehealth, population health, EHR integrations, remote monitoring).
• Consultative Communication: Excellent presentation, listening, and influencing skills to engage decision-makers.
• Strategic Thinking: Ability to create growth plans and align solutions with client priorities.
• Problem-Solving: Proactive in addressing challenges, ensuring smooth client experiences.
• Collaboration: Works seamlessly with cross-functional teams to deliver value and results.
• Organizational Agility: Manages multiple client accounts effectively in a dynamic, fast-paced environment.