Senior Program Manager – Salesforce & GTM - (Hybrid - Sunnyvale, CA)

Responsibilities

• Lead and manage complex cross-functional programs from initiation through execution and closure.
• Define program scope, objectives, timelines, milestones, and success metrics aligned with organizational goals.
• Partner with executive leadership, business stakeholders, engineering, finance, operations, and cross-functional teams to ensure strategic alignment.
• Establish and maintain program governance frameworks, reporting cadences, and communication plans.
• Drive program planning, dependency management, risk mitigation, issue resolution, and change management initiatives.
• Monitor program performance, track KPIs, and provide executive-level reporting and status updates.
• Manage multiple concurrent workstreams while aligning priorities with organizational objectives.
• Facilitate stakeholder decision-making and proactively remove execution roadblocks.
• Support resource planning and budget tracking across assigned programs.
• Lead continuous improvement initiatives focused on operational efficiency, process optimization, and program management best practices.
• Influence organizational strategy and cross-functional alignment through collaboration with executive leadership.
• Ensure coordination and alignment across multiple enterprise programs and initiatives.
• Translate strategic, technical, and financial information into clear, actionable communication for stakeholders.
• Manage stakeholder engagement and expectations across strategic initiatives.
• Analyze organizational impacts of program decisions and align outcomes with long-term business objectives.
• Navigate ambiguity and drive initiatives to logical and successful conclusions within matrixed organizations.

Qualifications

• Advanced certifications and/or Master’s degree in Business Administration or related field.
• PMP Certification and 10+ years of experience in program management, project management, strategy, operations, or related roles.
• Salesforce ecosystem experience (Sales Cloud, Service Cloud etc) highly preferred.
• Prior management experience supporting Go-to-Market (GTM) initiatives.
• Experience leading enterprise transformation or strategic operations programs.
• Strong leadership and stakeholder management skills across technical and non-technical teams.
• Experience working within fast-paced and highly matrixed organizations.
• Excellent communication, presentation, and executive reporting skills.
• Strong analytical, organizational, and problem-solving capabilities.
• Advanced program management and strategic planning skills.
• Experience with change management, organizational transformation, and operational risk management.
• Ability to balance short-term execution with long-term strategic planning.
• Strong risk identification, mitigation, and issue resolution capabilities.
• Ability to influence organizational strategy and enterprise-level decision-making.
• Strong executive communication and stakeholder engagement skills.
• Experience using program management tools such as Jira, Box, Smartsheet, Microsoft Project, or similar platforms.
• Ability to manage competing priorities and deliver results under tight deadlines.
• Comfortable working through ambiguity and navigating cross-functional organizational structures.