Senior Program Manager – Salesforce Program Delivery

Program Planning & Execution

Define and manage program scope, objectives, milestones, schedules, and delivery roadmaps.
Develop and maintain integrated program plans and executive-level reporting.
Influence strategic direction of Salesforce initiatives in partnership with executive stakeholders.
Accountable for program-level outcomes across scope, schedule, financials, and business value realization.

Salesforce Delivery Coordination

Partner with Salesforce product owners, business stakeholders, vendors, architects, and delivery teams.
Support successful execution across requirements, design coordination, testing, release planning, deployment readiness, and stabilization activities.
Ensure risks, decisions, dependencies, and business impacts are documented and communicated effectively.

Financial & Resource Management

Manage program forecasting, budget tracking, variance reporting, and cost oversight.
Coordinate internal resources and external vendor staffing requirements.
Monitor resource constraints and capacity planning to keep delivery efforts on track.

Stakeholder & Leadership Engagement

Facilitate steering committees, executive updates, status reviews, planning sessions, and decision forums.
Act as the central point of coordination between technology teams, business stakeholders, leadership, and vendors.
Drive clarity around ownership, action plans, decisions, and next steps.

Risk, Issue & Dependency Management

Identify and proactively manage program-level risks, issues, assumptions, and dependencies.
Escalate concerns related to scope, schedule, budget, quality, resources, or business readiness.
Track mitigation plans through resolution and ensure accountability across all stakeholders.

Governance & Reporting

Deliver concise, executive-ready communications and status reporting.
Support adherence to established project and program management standards.
Promote consistent delivery governance, documentation practices, and operational excellence.

Skills & Experience

• 8+ years of program and/or project management experience leading complex business and IT initiatives.
• Demonstrated experience delivering enterprise Salesforce programs or projects.
• Strong understanding of the Salesforce delivery lifecycle, including release planning, testing, business readiness, and deployment activities.
• Experience managing multiple workstreams, dependencies, budgets, timelines, and stakeholder groups simultaneously.
• Exceptional executive communication and presentation skills.
• Strong financial management experience including forecasting, budgeting, variance analysis, and resource planning.
• Experience facilitating cross-functional teams and driving alignment without direct authority.
• Prioritize vendor management and third-party coordination experience.
• Proven risk management, issue management, dependency tracking, and governance capabilities.
• Ability to thrive in ambiguous environments while creating structure and maintaining momentum.

Bonus Points

• If You Have Experience supporting Salesforce implementations, enhancements, integrations, or CRM transformation initiatives.
• If You Have Experience managing managed service transitions or large enterprise CRM programs.
• If You Have Previous experience working within highly matrixed enterprise environments.
• If You Have Exposure to Agile, Scrum, SAFe, or hybrid delivery methodologies.
• If You Have Experience presenting to executive leadership and steering committees.
• If You Have Salesforce ecosystem knowledge and familiarity with platform architecture concepts.

What We Offer

• Competitive Compensation – $81–$91 per hour.
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching.
• Paid Time Off – Offer paid time away from work.
• Hybrid Flexibility – Work onsite Tuesday through Thursday while maintaining flexibility on other days.
• Leadership Exposure – Engage directly with executives, key stakeholders, and enterprise decision-makers.
• Career Growth Opportunities – Expand your experience managing large-scale Salesforce and business transformation initiatives.
• Collaborative Team Environment – Join a culture focused on partnership, accountability, continuous improvement, and shared success.
• Mild Travel Requirements – Limited travel expectations of approximately 1–2 business-related trips annually.