Senior Program Manager, Product

About the role

This role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution.

Responsibilities

• Define and own program vision, scope, strategy, and execution across multiple high-priority programs and initiatives.
• Lead cross-functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress.
• Translate complex business problems into clear roadmaps, project timelines, and outcome-driven plans.
• Own strategy, selection, onboarding, and ongoing management of external vendors and third-party partners to support program delivery and business goals.
• Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking.
• Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives.
• Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking.
• Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans.
• Drive team alignment on priorities, facilitate trade-off decisions, and escalate critical risks and issues appropriately.
• Build frameworks that streamline collaboration, communication, and decision-making across departments.
• Inform strategic direction through data collection, reporting, and business insights.
• Coach teams and individuals on program management best practices and frameworks.
• Maintain a proactive, resourceful, and adaptable mindset in dynamic environments.

Qualifications

• Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM)
• Strong business acumen, including an understanding of tech/SaaS companies
• Ability to learn about Justworks’ product, organizational structure, and other domains quickly
• Strong analytical ability paired with excellent written and oral communication skills
• Demonstrated ability to lead and self-direct cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed
• Possess strong leadership and management skills
• Creative problem-solver with a passion for making complex things simple(r)
• Proficient with SQL (Tableau is a plus)

Pay

The base wage range for this position based in our New York City Office is targeted at $147,000.00 to $190,000.00 per year.

Schedule

Not specified.