Senior Program Manager, Partner Services Success Americas

Core Responsibilities

• Drive theater-level execution of partner-led services motions.
• Inspect active opportunities, identify stalled deals, surface execution gaps, and ensure clear next steps and ownership across all stakeholders.
• Establish and run regional inspection cadences, opportunity review rhythms, and escalation paths to improve visibility, accountability, and acceleration across partner-led services activity.
• Support strategic partners in maturing their services motions by identifying readiness gaps, tracking progress, and coordinating briefings to move partners from initial interest to repeatable execution.
• Build practical, field-facing playbooks, templates, and inspection guides that translate regional learnings into repeatable assets for broader global adoption.

Who You Are

• Thrives in ambiguity and builds the path as they walk it.
• Acts like an owner, passionate about the mission, and operates with integrity.
• Loves running towards challenges and is laser-focused on finding solutions.
• Is a high-trust collaborator, ambitious for the team, and embraces the challenge culture.
• Learns continuously and seeks feedback to develop and improve.

What We’re Looking For (Minimum Qualifications)

• 7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution.
• Cross-Functional Leadership: Proven experience working across Sales, Channel, Services, and Partner organizations to drive execution without direct authority.
• Operational Discipline: A strong bias for action regarding opportunity inspection, cadence management, and executive-ready reporting.
• Asset Creation: Experience building practical field-facing playbooks, templates, and operating models that enable consistent execution at scale.
• Communication: Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders.
• Flexibility: Comfortable working across time zones as needed.

What Will Make You Stand Out (Preferred Qualifications)

• Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions.
• Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems.
• Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards.

Pay, Benefits, and Schedule

Base Pay Range: $122,500 - $175,000 USD

Zscaler offers comprehensive and inclusive benefits to meet the diverse needs of its employees and their families throughout their life stages, including:

• Variety of health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.