Senior Partner Success Manager, Eastern US

Responsibilities

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to assist them in setting and achieving ambitious goals
• Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Requirements

• Minimum of 6+ years of relevant work experience, including client-facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively-inclined and data savvy; enjoys drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. Thrives in fast-paced environments, isn't deterred by setbacks or pivots, and views successes as a team effort
• An excellent team player; meaningful individual contributor, and a mentor to others on your team
• Comfortable with frequent travel, excited to connect with partners face-to-face

Qualifications

• Passionate about modernizing the future of transportation
• Willingness to solve tough problems
• Willingness to become/already be a transit nerd

Benefits

• Salary Range: $145,000-$165,000
• Comprehensive benefits package, including free medical plans and 401K matching