Senior Partner Success Manager

About the role

Celigo is seeking a Senior Partner Success Manager to build and maintain strong relationships with our service partner ecosystem. This role involves relationship management, delivery oversight, and cross-functional coordination, representing Celigo with partners and their customers while driving the overall health and maturity of the partner program.

Responsibilities

• Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders.
• Own the health of your partner portfolio by conducting regular check-ins via surveys and virtual meetings, spotting early signs of delivery risk, and addressing them before they escalate.
• Hold the bar on implementation quality by understanding what a great customer journey looks like and holding partners accountable to it, clearly and constructively.
• Use AI tools to work across a large partner portfolio without losing the personal touch: surface trends in support ticket data, synthesize customer satisfaction signals, and draft partner communications quickly to focus on moving things forward.
• Prepare partner health reports that tell a real story, pulling together project history, customer satisfaction data, and support trends into something leadership can act on.
• Maintain the internal partner stack ranking and keep it meaningful, as this is a primary input for other teams to route work.
• Serve as the voice of partners inside Celigo, bringing back what you hear in the field and advocating for changes that make the program stronger.
• Work with Partner Account Managers to track partner availability and lead times, and flag supply gaps before they affect customer commitments.
• Contribute to special initiatives that improve the partner program, and follow through on your own ideas when you see opportunities.

Qualifications

• Genuine curiosity about people and problems, asking the question behind the question and wanting to understand what is actually happening at a partner organization.
• Relationship management skills that work across levels, comfortable earning trust with delivery managers and executives alike.
• Clear, confident communication in writing and conversation, synthesizing complex partner situations into crisp summaries for leadership and having hard conversations without leaving partners feeling managed.
• An owner's mindset, acting on gaps you see and measuring yourself by whether your partners are succeeding.
• The ability to read signals across a large portfolio, both quantitative and qualitative, and act on what you see before it becomes a problem.
• A bias toward action and iteration, shipping versions, learning from them, and improving.
• A genuine interest in applying AI to partner success work, such as surfacing delivery risk earlier, scaling personalized outreach, or helping the team work smarter.
• Familiarity with iPaaS, integration, or automation platforms, and comfort learning Celigo's ecosystem and toolset, including Salesforce, Impartner, Zendesk, and Gainsight.

Skills & Abilities

• Genuine curiosity about people and problems.
• Relationship management skills that work across levels.
• Clear, confident communication in writing and conversation.
• An owner's mindset.
• The ability to read signals across a large portfolio.
• A bias toward action and iteration.
• A familiarity with iPaaS, integration, or automation platforms.

Pay

Celigo reasonably expects to pay a base salary between $110,000 and $128,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made.

Schedule

Celigo offers a remote-first culture, built on trust, collaboration, and transparency. The high-growth, inclusive work environment fosters innovation and encourages idea implementation. Lightspeed learning opportunities keep you at the leading edge of your field, and exceptional coworkers challenge and inspire you daily. Competitive compensation and benefits include three weeks of vacation (starting year one), wellness days and holidays to recharge, parental leave, and a generous benefits package. Monthly tech stipends are also provided. Recognition and career development opportunities are available.

Benefits

• Three weeks of vacation (starting year one)
• Wellness days and holidays to recharge
• Parental leave
• A generous benefits package
• Monthly tech stipend

Diversity, Equity, Inclusion, and Accessibility

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.