Senior Partner Success Manager
About the role
Own the health and enablement layer in North America for Supermetrics' partner program. Ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics. This role is fully remote, with hiring available in Delaware, Illinois, Michigan, Pennsylvania, Florida, Indiana, New Jersey, South Carolina, Georgia, Maryland, New York, Texas, Massachusetts, North Carolina, Vermont, and Virginia.
Responsibilities
- Own onboarding for new partners in NAM, product training, certification, data architecture guidance, and joint value proposition development.
- Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation.
- Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals.
- Monitor engagement signals and relationship health across your portfolio. Flag at-risk partners early and develop intervention plans.
- Synthesize partner feedback and surface recurring themes to Product and Engineering.
- Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps.
Requirements
- 3-6 years in partner success, channel enablement, or technical account management in SaaS.
- Tech fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems.
- Managed a portfolio of partner relationships without letting health slip at the edges.
- Experience with AI tools and can speak credibly to how they create value for marketing and data teams.
- Experienced with PartnerStack, Crossbeam, or comparable partner tooling.
- Write and communicate clearly, and can adjust register from data engineer to executive.
- MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai.
Qualifications
- Technical fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems.
- Managed a portfolio of partner relationships without letting health slip at the edges.
- Experience with AI tools and can speak credibly to how they create value for marketing and data teams.
- Experienced with PartnerStack, Crossbeam, or comparable partner tooling.
- Write and communicate clearly, and can adjust register from data engineer to executive.
- MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai.
Skills
- Partner Success
- Channel Enablement
- Technical Account Management
- Data Pipelines
- Data Warehousing
- Data Architecture
- AI Tools
- Partner Tooling
- Communication
- Writing
- MarTech
- AdTech
- SaaS
- SI Partnerships
- Technology Partnerships
- Familiarity with Supermetrics or Adjacents
Benefits
- Attractive pay and benefits for a Senior individual contributor role at a fast-growing B2B SaaS company
- Comprehensive benefits package including fully paid medical/dental/vision benefits (for employee & dependents), generous PTO, 401k with matching, options, tech package, home office and wifi stipend.
Pay
The on target earnings (OTE) for this role is $90K to $120K USD annually.
Schedule
This role is fully remote.
Company Information
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products. We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown from a one-person shop to a key player in the industry—and we're just getting started!
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt...