Senior Partner Success Manager

About the role

Own the health and enablement layer in North America for Supermetrics' partner program. Ensure partners are technically capable, commercially engaged, and growing their impact with Supermetrics. Manage onboarding, product training, certification, data architecture guidance, and joint value proposition development. Guide partners on Supermetrics use cases, data warehouse and AI integrations, and analytics implementations including MTA, MMM, and data activation. Build and maintain success plans with clear milestones, regular check-ins, and forward momentum on partner revenue and capability goals. Monitor engagement signals and relationship health across the portfolio, flagging at-risk partners early and developing intervention plans. Synthesize partner feedback and surface recurring themes to Product and Engineering. Own partner tooling accuracy across PartnerStack, Crossbeam, Sana, Suger, and Salesforce in collaboration with RevOps.

Responsibilities

• Run onboarding sessions, technical walkthroughs, and enablement programs for new and existing partners
• Maintain portfolio health and reach out to at-risk or under-engaged partners
• Create success plans and QBR materials in collaboration with the Partner Sales Manager
• Analyze partner signals using AI tools, synthesize feedback, and produce enablement content
• Surface partner themes to internal stakeholders in clear, actionable terms

Requirements

This role is fully remote, with hiring available in Delaware, Illinois, Michigan, Pennsylvania, Florida, Indiana, New Jersey, South Carolina, Georgia, Maryland, New York, Texas, Massachusetts, North Carolina, Vermont, and Virginia.

Qualifications

• 3-6 years in partner success, channel enablement, or technical account management in SaaS
• Tech fluency - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems
• Portfolio management experience - managed a portfolio of partner relationships without letting health slip at the edges
• AI fluency - use AI tools habitually and can speak credibly to how they create value for marketing and data teams
• Experience with PartnerStack, Crossbeam, or comparable partner tooling
• Clear communication and ability to adjust register from data engineer to executive
• MarTech/AdTech SaaS background; experience across SI and technology partners; familiarity with Supermetrics or adjacents like Fivetran, Funnel, or Windsor.ai

Skills

Technically fluent - comfortable discussing data pipelines, APIs, and data warehouse architecture (Snowflake, BigQuery, Databricks) with partners who live in these systems

Benefits

A partner program with real infrastructure and live co-sell motion - you're inheriting something that works and making it better. A globally distributed team with clear accountability and ownership culture. Genuine investment in AI fluency - tools, context, and a team that takes it seriously. Attractive pay and benefits for a Senior individual contributor role at a fast-growing B2B SaaS company. The on target earnings (OTE) for this role is $90K to $120K USD annually. In addition to compensation, we offer a comprehensive benefits package, including:

• Fully paid medical/dental/vision benefits (for employee & dependents)
• Generous PTO
• 401k with matching
• Options
• Tech package
• Home office and wifi stipend

What we offer

We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team. Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. It all started with a Google t-shirt...