Senior Partner Program Manager

Key Responsibilities

• Program Ownership & Scale: Define, manage, and evolve global partner programs that drive partner engagement, profitability, operational efficiency, and strategic alignment with Omnissa priorities across multiple partner business models.
• Executive Communication & Influence: Deliver clear, data-driven updates to leadership regarding program performance, strategic risks, operational dependencies, and recommended decisions.
• Operational Governance: Serve as the global subject matter expert for assigned programs, ensuring operational consistency, policy clarity, KPI tracking, process integrity, and measurable business impact.
• Incentive Governance: Ensure program incentives and rewards structures are aligned with broader partner program strategy, business objectives, and measurable partner/customer value.
• Program Adoption & Value Realization: Develop and execute program adoption, communication, and measurement strategies that demonstrate program effectiveness and business value.
• Program Messaging & Enablement: Partner with cross-functional teams to develop scalable program documentation, enablement assets, operational guidance, and partner communications.
• Operational Scalability & Automation: Working with Omnissa stakeholders to leverage automation, AI-enabled technologies, and modern productivity tools to improve operational efficiency, reduce manual processes, and scale program administration.
• Data & Insights: Partner with analytics and partner operations teams to leverage data-driven insights that improve decision-making, identify operational risks, and inform program enhancements.
• Process Improvement: Identify opportunities to streamline workflows, automate repeatable tasks leveraging AI, and improve partner support experiences related to program operations and policy management.
• Cross-Functional Collaboration & Execution: Serve as the primary liaison between partner programs and cross-functional stakeholders including Legal, Finance, Marketing, Operations, and Enablement teams to drive alignment and execution.
• Vendor & Operational Management: Manage vendor relationships and associated program budgets that support the successful execution and scale of partner programs.
• Escalation & Issue Resolution: Act as the accountable program lead for complex operational issues related to program compliance, incentive eligibility, process exceptions, and partner experience, coordinating resolution across stakeholders.

Requirements

• Experience: 7+ years of experience in partner programs within enterprise technology, SaaS, or cloud environments.
• Technical & Operational Proficiency: Experience working with CRM platforms (e.g., Salesforce), project management tools, reporting systems, and operational workflows within complex enterprise environments.
• Process & Automation Mindset: Demonstrated ability to leverage automation, analytics, and modern productivity technologies to improve operational scalability and efficiency.
• Strategic Agility: Ability to link program design to long-term business outcomes and partner profitability.
• Operational Rigor: A "systems-thinker" who can identify root causes of process failures and build scalable, durable solutions.
• Communication: Exceptional executive-level verbal and written communication skills. Experience influencing senior stakeholders and aligning VP-level leaders across functions.
• Analytical Mindset: High comfort level with data integrity, reporting logic, and financial reconciliation.
• Flexibility: Ability to operate effectively in a fast-paced, ambiguous environment with competing priorities.