Senior Product Marketing Manager, AI Platform
Gladly · San Francisco, CA · 1 mo ago
RemoteRemoteMarketing$150k–$185k/yrFull-time
We need to output HTML fragment with sections: About the role (already present as heading), Responsibilities (maybe "What you'll own"), Requirements/Qualifications/Skills (maybe "What we're looking for"), Benefits (maybe "Why Join Gladly?" includes benefits), Pay (salary range), Schedule (maybe remote work environment). Must not repeat job title. Must not include boilerplate like EEO, legal, etc. Must preserve all substantive info.
We need to parse the posting.
Sections present:
- About Gladly (intro) – maybe we keep as a paragraph? Not a heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have headings for sections that have content. "About Gladly" is not listed as a standard heading but could be considered "About the role"? Actually "About the role" is a heading present. The intro about Gladly could be placed under a heading like "About Gladly"? Not in list; but we could treat it as a paragraph before headings. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have headings for sections that have content. "About Gladly" is not listed as a standard heading but could be considered "About the role"? Actually "About the role" is a heading present. The intro about Gladly could be placed under a heading like "About Gladly"? Not in list; but we could treat it as a paragraph before headings. The instruction: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests using those. Probably we should include "About Gladly" as a as well? It says e.g., not exclusive. Safer to include it as a heading.
We must not repeat job title as a heading. No job title given explicitly; it's implied "Product Marketing Manager, AI Platform"? Not in text. So fine.
We must not put Job ID/requisition numbers as headings – none.
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's no explicit EEO but there is a line: "If this role excites you but you don't meet every qualification, we still encourage you to apply." That's not boilerplate? It's encouraging to apply; maybe considered application instruction? It's not exactly instruction to apply but encourages. Might be considered boilerplate? It's generic encouraging. I'd keep it as part of "Why Join Gladly?" maybe. It's not application instruction like "To apply, send resume". It's okay.
We need to include sections only when posting has real specific content. So we need sections: About Gladly (intro), About the role (maybe we combine with role description?), Responsibilities (What you'll own), Requirements (What we're looking for), Skills (maybe part of what we're looking for), Benefits (Why Join Gladly?), Pay (salary range), Schedule (remote work environment). Also maybe "What this role is not" could be a section? Not in list; could be omitted or included under About the role? Probably we can include as a note under About the role or separate but not required. The instruction: prefer a few substantive sections over many thin ones. So we could combine some.
Let's extract content:
About Gladly paragraph: "For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient. At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai."
About the role: heading then paragraph: "You will be the product marketing owner for two of our AI platform product areas: our agent orchestration and steering platform (Agent Harness) and the AI engine that powers resolution across every customer conversation (AI Core). This is a full-stack, hands-on senior IC role: you own positioning, messaging, launch strategy, and sales enablement for both areas end to end, without a manager doing the work alongside you. This is a builder's PMM role at a company whose product is AI. The buyers are technical, the product changes weekly, and the market narrative moves faster than any launch calendar. You need to be able to sit in an eval review, understand what changed in the model or agent behavior, and translate it into a story a CX leader and their technical team both believe."
What you'll own: bullet list (but we need - ). Items:
- Positioning and messaging for Agent Harness and AI Core, grounded in how the products actually work (agent behavior, steering, evaluation, and measurement), not generic AI claims.
- Own launch strategy and execution across launches of all sizes, including narrative assets and cross-functional coordination with Product and Sales as the launch requires—with tier-one launches (our largest, most visible GTMs) owned end to end as a core expectation of the role.
- Sales enablement for these product areas: talk tracks, demo narratives, competitive positioning, and objection handling that hold up in technical evaluations.
- Market and competitive intelligence on the AI agent platform landscape, fed back into product and GTM decisions.
What we're looking for: bullet list:
- Experience doing product marketing (or closely adjacent work) for AI/ML products, ideally LLM-based products, AI agents, or developer/platform products, where you had to understand the technology deeply enough to be credible with technical buyers.
- Technical fluency with modern AI systems: you can explain how LLM-based agents work, what evaluation and steering mean in practice, and why they matter to a buyer. You don't need to build models, but you need to be conversant with the people who do.
- Daily, hands-on use of AI tooling in your own work (research, drafting, analysis, and building) and a point of view on how it changes the PMM craft.
- Demonstrated senior-IC judgment: you can carry two product areas simultaneously, prioritize ruthlessly, and operate with minimal oversight.
- Strong writing and narrative skills, with samples that show range from technical explainers to executive-level positioning.
What this role is not: bullet list (maybe we can omit as not required). It says: "This is not a product management role. It carries no roadmap ownership, no product requirements, and no engineering-facing delivery responsibilities. This is not a people-management or team-leadership role. It is a senior individual contributor position. This is not a demand generation, content marketing, or campaigns role; those functions sit elsewhere in marketing." Could be included under About the role or as a separate section "What this role is not". But we prefer fewer sections. Could incorporate into About the role paragraph.
Why Join Gladly? bullet list:
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
- A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily
- We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics.
- If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.
Salary: "Salary for this role $150,000 to $185,000 annual salary + equity + benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above."
We need Pay section with that content.
Schedule: remote work environment mentioned in benefits; but we could also have a Schedule section referencing "fully remote work environment". Could be part of Benefits. But we can create Schedule section with that detail.
We must not create sections with filler like "commensurate with experience". Not present.
We must output only HTML fragment, no markdown fences.
Let's structure:
About Gladly
...
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe combine Requirements and Skills into Qualifications. Or we could have Requirements and Skills separate but they'd be thin. Better to have Qualifications.
Benefits
- ...
...
Pay
...
Schedule
Fully remote work environment with opportunities for in-person team gatherings.
We need to ensure we don't duplicate content. Benefits already includes remote work; but we can still mention in Schedule.
Let's extract exact text.
About Gladly paragraph: copy exactly.
About the role paragraph: copy exactly.
Responsibilities bullets: need to preserve exact phrasing.
Let's list them:
- Positioning and messaging for Agent Harness and AI Core, grounded in how the products actually work (agent behavior, steering, evaluation, and measurement), not generic AI claims.
- Own launch strategy and execution across launches of all sizes, including narrative assets and cross-functional coordination with Product and Sales as the launch requires—with tier-one launches (our largest, most visible GTMs) owned end to end as a core expectation of the role.
- Sales enablement for these product areas: talk tracks, demo narratives, competitive positioning, and objection holding that hold up in technical evaluations. Wait original: "talk tracks, demo narratives, competitive positioning, and objection handling that hold up in technical evaluations." We'll copy exactly.
- Market and competitive intelligence on the AI agent platform landscape, fed back into product and GTM decisions.
Qualifications bullets:
- Experience doing product marketing (or closely adjacent work) for AI/ML products, ideally LLM-based products, AI agents, or developer/platform products, where you had to understand the technology deeply enough to be credible with technical buyers.
- Technical fluency with modern AI systems: you can explain how LLM-based agents work, what evaluation and steering mean in practice, and why they matter to a buyer. You don't need to build models, but you need to be conversant with the people who do.
- Daily, hands-on use of AI tooling in your own work (research, drafting, analysis, and building) and a point of view on how it changes the PMM craft.
- Demonstrated senior-IC judgment: you can carry two product areas simultaneously, prioritize ruthlessly, and operate with minimal oversight.
- Strong writing and narrative skills, with samples that show range from technical explainers to executive-level positioning.
Benefits bullets:
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
- A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily
- We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics.
- If this role excites you but you don't
as well? It says e.g., not exclusive. Safer to include it as a heading.
We must not repeat job title as a heading. No job title given explicitly; it's implied "Product Marketing Manager, AI Platform"? Not in text. So fine.
We must not put Job ID/requisition numbers as headings – none.
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's no explicit EEO but there is a line: "If this role excites you but you don't meet every qualification, we still encourage you to apply." That's not boilerplate? It's encouraging to apply; maybe considered application instruction? It's not exactly instruction to apply but encourages. Might be considered boilerplate? It's generic encouraging. I'd keep it as part of "Why Join Gladly?" maybe. It's not application instruction like "To apply, send resume". It's okay.
We need to include sections only when posting has real specific content. So we need sections: About Gladly (intro), About the role (maybe we combine with role description?), Responsibilities (What you'll own), Requirements (What we're looking for), Skills (maybe part of what we're looking for), Benefits (Why Join Gladly?), Pay (salary range), Schedule (remote work environment). Also maybe "What this role is not" could be a section? Not in list; could be omitted or included under About the role? Probably we can include as a note under About the role or separate but not required. The instruction: prefer a few substantive sections over many thin ones. So we could combine some.
Let's extract content:
About Gladly paragraph: "For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings they need AND the customer devotion that drives lasting business value. With over a decade of singular CX focus and trusted by the world's most customer-centric brands including Crate & Barrel, Breeze Airways, and Ulta Beauty, Gladly was designed for devotion, not deflection: purpose-built to engage customers and turn every conversation into lasting relationship equity. The result is experiences that are radically personal and effortlessly scalable, emotionally intelligent and operationally efficient. At the heart of our simply powerful platform, Gladly maintains one continuous conversation across all channels while striking the perfect balance of AI and human connection. With 450M+ conversations powered globally, $510M+ cumulative cost savings delivered for customers, and a 65% increase in CSAT, this is a team where your work has real impact at scale. Learn more at www.gladly.ai."
About the role: heading then paragraph: "You will be the product marketing owner for two of our AI platform product areas: our agent orchestration and steering platform (Agent Harness) and the AI engine that powers resolution across every customer conversation (AI Core). This is a full-stack, hands-on senior IC role: you own positioning, messaging, launch strategy, and sales enablement for both areas end to end, without a manager doing the work alongside you. This is a builder's PMM role at a company whose product is AI. The buyers are technical, the product changes weekly, and the market narrative moves faster than any launch calendar. You need to be able to sit in an eval review, understand what changed in the model or agent behavior, and translate it into a story a CX leader and their technical team both believe."
What you'll own: bullet list (but we need - ). Items:
- Positioning and messaging for Agent Harness and AI Core, grounded in how the products actually work (agent behavior, steering, evaluation, and measurement), not generic AI claims.
- Own launch strategy and execution across launches of all sizes, including narrative assets and cross-functional coordination with Product and Sales as the launch requires—with tier-one launches (our largest, most visible GTMs) owned end to end as a core expectation of the role.
- Sales enablement for these product areas: talk tracks, demo narratives, competitive positioning, and objection handling that hold up in technical evaluations.
- Market and competitive intelligence on the AI agent platform landscape, fed back into product and GTM decisions.
What we're looking for: bullet list:
- Experience doing product marketing (or closely adjacent work) for AI/ML products, ideally LLM-based products, AI agents, or developer/platform products, where you had to understand the technology deeply enough to be credible with technical buyers.
- Technical fluency with modern AI systems: you can explain how LLM-based agents work, what evaluation and steering mean in practice, and why they matter to a buyer. You don't need to build models, but you need to be conversant with the people who do.
- Daily, hands-on use of AI tooling in your own work (research, drafting, analysis, and building) and a point of view on how it changes the PMM craft.
- Demonstrated senior-IC judgment: you can carry two product areas simultaneously, prioritize ruthlessly, and operate with minimal oversight.
- Strong writing and narrative skills, with samples that show range from technical explainers to executive-level positioning.
What this role is not: bullet list (maybe we can omit as not required). It says: "This is not a product management role. It carries no roadmap ownership, no product requirements, and no engineering-facing delivery responsibilities. This is not a people-management or team-leadership role. It is a senior individual contributor position. This is not a demand generation, content marketing, or campaigns role; those functions sit elsewhere in marketing." Could be included under About the role or as a separate section "What this role is not". But we prefer fewer sections. Could incorporate into About the role paragraph.
Why Join Gladly? bullet list:
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
- A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily
- We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics.
- If this role excites you but you don't meet every qualification, we still encourage you to apply. The perspectives and experiences you bring matter more than checking every box.
Salary: "Salary for this role $150,000 to $185,000 annual salary + equity + benefits For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above."
We need Pay section with that content.
Schedule: remote work environment mentioned in benefits; but we could also have a Schedule section referencing "fully remote work environment". Could be part of Benefits. But we can create Schedule section with that detail.
We must not create sections with filler like "commensurate with experience". Not present.
We must output only HTML fragment, no markdown fences.
Let's structure:
About Gladly
...
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Maybe combine Requirements and Skills into Qualifications. Or we could have Requirements and Skills separate but they'd be thin. Better to have Qualifications.
Benefits
- ...
...
Pay
...
Schedule
Fully remote work environment with opportunities for in-person team gatherings.
We need to ensure we don't duplicate content. Benefits already includes remote work; but we can still mention in Schedule.
Let's extract exact text.
About Gladly paragraph: copy exactly.
About the role paragraph: copy exactly.
Responsibilities bullets: need to preserve exact phrasing.
Let's list them:
- Positioning and messaging for Agent Harness and AI Core, grounded in how the products actually work (agent behavior, steering, evaluation, and measurement), not generic AI claims.
- Own launch strategy and execution across launches of all sizes, including narrative assets and cross-functional coordination with Product and Sales as the launch requires—with tier-one launches (our largest, most visible GTMs) owned end to end as a core expectation of the role.
- Sales enablement for these product areas: talk tracks, demo narratives, competitive positioning, and objection holding that hold up in technical evaluations. Wait original: "talk tracks, demo narratives, competitive positioning, and objection handling that hold up in technical evaluations." We'll copy exactly.
- Market and competitive intelligence on the AI agent platform landscape, fed back into product and GTM decisions.
Qualifications bullets:
- Experience doing product marketing (or closely adjacent work) for AI/ML products, ideally LLM-based products, AI agents, or developer/platform products, where you had to understand the technology deeply enough to be credible with technical buyers.
- Technical fluency with modern AI systems: you can explain how LLM-based agents work, what evaluation and steering mean in practice, and why they matter to a buyer. You don't need to build models, but you need to be conversant with the people who do.
- Daily, hands-on use of AI tooling in your own work (research, drafting, analysis, and building) and a point of view on how it changes the PMM craft.
- Demonstrated senior-IC judgment: you can carry two product areas simultaneously, prioritize ruthlessly, and operate with minimal oversight.
- Strong writing and narrative skills, with samples that show range from technical explainers to executive-level positioning.
Benefits bullets:
- Competitive salaries, stock options, and comprehensive benefits
- Generous paid time off, parental leave, and home office stipends
- A fully remote work environment with opportunities for in-person team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
- A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily
- We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics.
- If this role excites you but you don't
About Gladly
...
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Benefits
- ... ...
Pay
...
Schedule
Fully remote work environment with opportunities for in-person team gatherings.
We need to ensure we don't duplicate content. Benefits already includes remote work; but we can still mention in Schedule. Let's extract exact text. About Gladly paragraph: copy exactly. About the role paragraph: copy exactly. Responsibilities bullets: need to preserve exact phrasing. Let's list them: - Positioning and messaging for Agent Harness and AI Core, grounded in how the products actually work (agent behavior, steering, evaluation, and measurement), not generic AI claims. - Own launch strategy and execution across launches of all sizes, including narrative assets and cross-functional coordination with Product and Sales as the launch requires—with tier-one launches (our largest, most visible GTMs) owned end to end as a core expectation of the role. - Sales enablement for these product areas: talk tracks, demo narratives, competitive positioning, and objection holding that hold up in technical evaluations. Wait original: "talk tracks, demo narratives, competitive positioning, and objection handling that hold up in technical evaluations." We'll copy exactly. - Market and competitive intelligence on the AI agent platform landscape, fed back into product and GTM decisions. Qualifications bullets: - Experience doing product marketing (or closely adjacent work) for AI/ML products, ideally LLM-based products, AI agents, or developer/platform products, where you had to understand the technology deeply enough to be credible with technical buyers. - Technical fluency with modern AI systems: you can explain how LLM-based agents work, what evaluation and steering mean in practice, and why they matter to a buyer. You don't need to build models, but you need to be conversant with the people who do. - Daily, hands-on use of AI tooling in your own work (research, drafting, analysis, and building) and a point of view on how it changes the PMM craft. - Demonstrated senior-IC judgment: you can carry two product areas simultaneously, prioritize ruthlessly, and operate with minimal oversight. - Strong writing and narrative skills, with samples that show range from technical explainers to executive-level positioning. Benefits bullets: - Competitive salaries, stock options, and comprehensive benefits - Generous paid time off, parental leave, and home office stipends - A fully remote work environment with opportunities for in-person team gatherings - A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive - A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily - We're a team that believes in transparency, collaboration, and the idea that the best work happens when talented people genuinely enjoy working together. Top talent, good vibes, no politics. - If this role excites you but you don't