Senior Product Manager, Voice Agent

What You'll Own

• Full product ownership of the Voice line: roadmap, PRDs, delivery, and revenue.
• Telephony and contact-center integrations (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and others as we expand).
• Voice-specific product decisions: latency budgets, barge-in behavior, STT/TTS quality, conversation state, and handoff to human agents.
• Direct enterprise customer engagement to extract requirements and translate them into tight specs engineering can build from.
• Partnership with GTM to drive Voice adoption and revenue.
• Prioritization tradeoffs across a multi-modal platform where Voice intersects with chat, email, and internal use cases.
• Contribution to broader product strategy alongside Sami and platform leadership.

Who You Are

• 5-7+ years of product management experience, with meaningful time on voice or telephony products.
• You've shipped real-time voice systems and understand the constraints: audio pipelines, streaming ASR, TTS latency, endpointing, VAD, and the difference between legacy IVR and modern conversational voice agents.
• You've worked with telephony platforms directly. Twilio, LiveKit, Vonage, or comparable. Contact-center experience (Genesys, Five9, NICE, Amazon Connect) is a strong plus.
• You've operated at both startups and scaled companies and know when to move fast versus when to build for durability.
• You extract requirements from messy customer conversations and turn them into PRDs.
• You're a problem solver, not a project manager. You've been the person deciding what to build and why, not tracking KPIs only.
• You're a strong communicator across audiences. Technical enough to hold your own with engineering, and clear enough to translate for enterprise stakeholders.

Location

Hybrid in Boston, San Francisco, or New York.

Compensation

• Base salary of $175,000 to $220,000, plus bonus ($240,000-255,000 OTE).
• Compensation includes comprehensive benefits, and equity in a well-funded, high-growth company.