Senior Product Manager, Voice Agent
About the role
The role of Senior Product Manager (PM) focuses on owning the Voice product line, including its roadmap, product decisions, integrations, and direct customer engagement. This position requires a deep understanding of real-time voice systems, telephony platforms, and contact-center systems.
Responsibilities
- Full product ownership of the Voice line: roadmap, PRDs, delivery, and revenue.
- Telephony and contact-center integrations (SIP, PSTN, Twilio, LiveKit, Genesys, Five9, Amazon Connect, and others as we expand).
- Voice-specific product decisions: latency budgets, barge-in behavior, STT/TTS quality, conversation state, and handoff to human agents.
- Direct enterprise customer engagement to extract requirements and translate them into tight specs engineering can build from.
- Partnership with GTM to drive Voice adoption and revenue.
- Prioritization tradeoffs across a multi-modal platform where Voice intersects with chat, email, and internal use cases.
- Contribution to broader product strategy alongside Sami and platform leadership.
Requirements
5-7+ years of product management experience, with meaningful time on voice or telephony products. Must have shipped real-time voice systems and understand the constraints: audio pipelines, streaming ASR, TTS latency, endpointing, VAD, and the difference between legacy IVR and modern conversational voice agents. Experience working with telephony platforms directly (Twilio, LiveKit, Vonage, etc.) is a strong plus. Contact-center experience (Genesys, Five9, NICE, Amazon Connect) is a plus. Must operate at both startups and scaled companies and know when to move fast versus build for durability. Must be able to extract requirements from messy customer conversations and turn them into PRDs. Must be a problem solver, not a project manager. Must have been the person deciding what to build and why, not just tracking KPIs. Strong enthusiasm for AI, LLMs, and autonomous agents. Must follow the space because it is interesting, not because it is trending. Must be technical enough to hold your own with engineering, and clear enough to translate for enterprise stakeholders.
Qualifications
Must have a Bachelor's degree in Computer Science, Engineering, or a related field. Must have a proven track record of success in managing complex projects and driving product innovation. Must have excellent communication skills and be able to work effectively with cross-functional teams.
Skills
Strong understanding of real-time voice systems, telephony platforms, and contact-center systems. Experience working with Twilio, LiveKit, Vonage, and other telephony platforms. Experience with Genesys, Five9, NICE, and Amazon Connect. Ability to extract requirements from messy customer conversations and turn them into PRDs. Problem-solving skills and the ability to make tough decisions. Strong communication skills and the ability to work effectively with cross-functional teams. Knowledge of Generative AI and LLMs is a plus.
Benefits
Maven offers comprehensive benefits, including health insurance, retirement plans, and paid time off. Employees also receive equity in a well-funded, high-growth company.
Pay
Base salary of $175,000 to $220,000, plus bonus ($240,000-255,000 OTE).
Schedule
Hybrid in Boston, San Francisco, or New York.