Senior Product Manager, Voice

About the role

This is more than a job—it’s a journey. This is not a coordination role. You will own ASAPP’s voice technology stack end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller.

Responsibilities

• Own the voice pipeline — ASR, TTS, streaming, latency, evals, and the underlying model bets — and manage the roadmap of technology investments.
• Define and execute the voice roadmap.
• Manage the commercial relationships with our third-party voice technology providers and partners, including build-versus-buy decisions as the vendor landscape shifts.
• Work closely with our technical teams to ensure voice investments stay aligned with the underlying agentic platform.
• Manage the telephony integrations — the conduit between our solution and customers’ CCaaS stacks.
• Triage inbound requests with a bias toward saying no cleanly; the framework is defined and the goal is disciplined execution, not proliferation.

Requirements

We evaluate candidates against a set of principles. These are not interview talking points — they describe how PMs are expected to operate here every day.

• Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet does not work, you extract the signal and move on.
• Extreme Ownership: You take responsibility to deliver. You do not wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours.
• High-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer “what changed for the customer?” for everything on your roadmap.
• Effective Communication, Collaboration, and Trust: You influence without authority across engineering, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. You know when to drive consensus and when to make a call.
• Real-Time Feedback: You give and receive feedback continuously. You do not save it for quarterly reviews. When something is wrong, you say so directly and constructively.

Qualifications

• 5+ years of product management experience in voice technologies, enterprise B2B SaaS, and native AI platforms.
• Technical depth: Enough to engage credibly with engineers on voice system design and architecture — you are hands-on and comfortable producing working prototypes.
• Voice stack fluency: Strong understanding of ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, and noise handling.
• Telephony fluency: Familiarity with telephony and contact-center infrastructure such as SIP, call transfers, Amazon Connect, Genesys, Twilio, or similar platforms.
• Demonstrated ability to own a complex, multi-surface product area with minimal oversight.
• Experience working directly with enterprise customers and delivery teams to translate pain into a prioritized roadmap.
• Comfortable operating in ambiguity and driving to clarity — you can structure an undefined problem before engineering has to.
• Track record of shipping: you have owned features from discovery through delivery, including the parts that are not exciting.

Skills

• Strong technical product judgment, especially around quality, latency, reliability, cost, and build-versus-buy tradeoffs.
• Enterprise product experience, including integrations, security, compliance, human handoffs, and production observability.
• Prior experience in a startup or fast-scaling environment where the role definition evolved as the company did.

Benefits

Competitive compensation with stock options
Comprehensive medical, vision, and dental insurance
401k matching
Fitness and wellness stipend
Mobile phone reimbursement
Mental well-being benefits
Professional learning and development stipend
Parental leave, including adoptive and foster parents
3 weeks paid time off (increases with tenure) and unlimited sick leave

Pay

$200,000 - $240,000 a year

Schedule

Full-time