Senior Digital Product Manager, Voice & Mobile

About the role

You’ll own and communicate the digital product roadmap for voice and communications products, aligning enhancements with business priorities, customer feedback, and stakeholder input.

Responsibilities

• Build, maintain, and prioritize the product backlog using customer insights, analytics, market trends, and competitive research
• Lead delivery by defining product requirements and guiding solution design, backlog refinement, UX reviews, sprint planning, and development demos
• Partner cross-functionally across product, UX, content, engineering, analytics, sales, marketing, and technology teams, coordinating a broad and complex stakeholder group to deliver seamless digital experiences
• Coach and mentor a junior product manager on the communications portfolio, helping accelerate their growth
• Define and track product KPIs, using customer research and analytics to identify opportunities and continuously improve the digital experience
• Communicate roadmap progress, release timelines, performance, and business impact to stakeholders and leadership

Requirements

• Extensive digital product management experience, including ownership of customer-facing B2B digital products and leadership of complex cross-functional initiatives in agile environments
• Strong track record owning product roadmaps and prioritizing backlogs from strategy through execution
• Deep understanding of voice, unified communications (UCaaS), or business communications products
• Demonstrated ability to influence cross-functional teams and executive stakeholders without direct authority
• Cross-functional leadership experience partnering with product, UX, content, engineering, analytics, marketing, and technology teams
• Data-driven mindset, using analytics and customer research to define KPIs and prioritize product investments
• Excellent communication, presentation, stakeholder management, and mentoring skills

Qualifications

Not specified

Skills

• Strong project management and leadership skills
• Experience with agile methodologies
• Understanding of voice, UCaaS, or business communications products
• Ability to influence cross-functional teams
• Data analysis and customer research skills
• Effective communication and mentoring abilities

Benefits

Not specified

Pay

$100,000 - $130,000

Schedule

Hybrid — Philadelphia, PA area