Senior Product Manager, Audio/Video Solutions

Job Summary

This role is open to Houston, TX and Palo Alto, California in addition to Austin, Texas. Poly, a part of HP, is redefining how people connect and collaborate through industry-leading voice, video, and collaboration devices. We are seeking a Sustaining Product Manager to own and evolve a portfolio of hardware and software products used by millions of enterprise and SMB customers worldwide.

Responsibilities

• Own assigned products from General Availability (GA) through End-of-Sale and End-of-Support
• Serve as a prime source for sustaining changes, prioritization, and trade-offs
• Manage lifecycle transitions including updates, feature backports, refresh decisions, and retirements
• Provide inward customer and channel feedback to the New Products team to complete the circle and prepare for the next generation of products
• Ensure customer satisfaction will be a key responsibility, and you will work closely with the technical sales team to ensure our major customers and partners are supported
• Support new product introductions to ensure that post launch activities such as transition and partner certifications are completed
• Partner with hardware, firmware, OS, and software teams to: Prioritize and drive resolution of field issues, defects, and customer escalations
• Balance bug fixes, enhancements, and risk mitigation
• Lead product perspective in root cause analysis (RCA) and corrective action planning
• Ensure product quality meets enterprise, security, and reliability standards
• Change & Impact Management
• Evaluate and approve engineering change requests (ECRs) and sustaining updates
• Avoid downstream impact of changes on: Customers and deployments, Certifications, compliance, and integrations, Cost, supply continuity, and manufacturing
• Drive clear decision-making when trade-offs are required between schedule, cost, quality, and risk
• Cost, Supply & Business Health
• Drive cost reductions and margin improvements
• Manage component changes, shortages, and risk mitigation
• Maintain product profitability targets without compromising customer experience
• Cross-Functional Communication
• Act as the central communication point for product health and sustaining priorities
• Provide clear updates to leadership on risks, status, and recommended actions
• Support customer-facing teams (sales, support, services) with accurate product guidance

Qualifications

• Recommended: Four-year or Graduate Degree in Computer Science, Software Engineering, Information Systems, Mechanical/Industrial Engineering, or any other related discipline or commensurate work experience or demonstrated competence
• Typically has 5-7 years of work experience, preferably in hardware product management, digital or software product development, or a related field
• PREFERRED: Experience with enterprise communications, collaboration, or connected devices
• Familiarity with voice, video, networking, or real-time communications
• Experience working with cloud-connected products
• Prior experience with certification programs or enterprise compliance requirements
• MBA or advanced technical degree
• Advanced Certified Scrum Product Owner Certification, or any other related certifications
• Project Management Professional (PMP) Certification
• Areas Of Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement
• Process Optimization
• Category Management
• Contract Mgmt
• DCR Mgmt
• Go to Market Planning
• Hardware Product Management
• JIRA
• Kanban Principles
• New Product Development
• New Product Launch Readiness
• Original Design Manufacturer (ODM/JDM) Experience
• Pricing
• Process Improvement
• Product Management
• Product Lifecycle Mgmt
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Schedule Management
• Supply Chain
• Supply Chain Optimization
• Scrum (Software Development)
• Software Development
• Sprint Planning
• Tactical Project Planning
• Cross Org Skills
• Results Orientation
• Learning Agility
• Customer Focus
• Strong Financial Acumen
• Strong Communication Skills with cross functional teams
• Self Starter/Motivation
• Strong delivery background to ramp cross functional teams
• Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives
• Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors

Benefits

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/])