Senior Product Manager, Identity & Authentication

Airwallex is the only unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage business accounts, payments, spend management, treasury, and embedded finance at a global scale. Founded in Melbourne, we have a team of over 2,300 innovators across 27 offices globally, backed by leading investors including T. Rowe Price, Visa, Mastercard, and Sequoia.

About the role

At Airwallex, trust is foundational to every customer relationship. The Identity & User Security team owns critical moments in the customer journey: onboarding decisioning, identity verification, user authentication, account recovery, roles & permissions, and customer notifications. These products intersect customer experience, compliance, risk, platform scalability, and account security.

As a Senior Product Manager, you will define and scale systems that help legitimate customers get onboarded and stay secure while mitigating risks. You’ll collaborate with Product, Engineering, Design, Risk, Compliance, Operations, Security, and Data Science to build global capabilities that are simple for customers, powerful for internal teams, and resilient for a fast-growing financial platform. This role is based in Singapore or Sydney.

Responsibilities

• Own and evolve core identity and user security journeys across onboarding, identity verification, user authentication, account recovery, authorization, and customer/security notifications.
• Define the product strategy and roadmap for verifying users, granting access, protecting accounts, and communicating during high-trust moments.
• Improve customer experience while strengthening trust and risk controls, balancing onboarding conversion, account security, fraud prevention, compliance, and operational efficiency.
• Design scalable identity, access, and recovery capabilities that work across customer types, business structures, regions, products, and regulatory requirements.
• Shape Airwallex’s customer notification strategy, including when to notify, channel selection, driving action, and managing growth, trust, fatigue, deliverability, cost, and abuse.

Requirements

• Strategic Tech PM Leadership: 6+ years of experience owning complex, scalable platform/B2B products (SaaS, payments, infra) from discovery to rollout, with technical fluency to debate architecture, APIs, and data pipelines with engineering.
• Risk & Compliance Navigation: Strong track record in regulated, policy-heavy environments (fintech, banking, security), leading cross-functional alignment across Engineering, Risk, Compliance, and Legal.
• Data-Driven & Execution-Focused: Expert at defining product metrics, running self-serve analyses (SQL/dashboards), and distilling complex technical or risk-related concepts for engineers and executives.

Qualifications

• Platform & Identity Expertise: Experience building scalable platform capabilities (APIs, SDKs, services) consumed by multiple teams, with expertise in IAM, authN/authZ, policy engines, or global notification systems.
• Security, Fraud & Risk Mitigation: Background in fraud prevention, security engineering, and account abuse, including designing cost-effective mitigations against phishing and SMS pumping.
• Global Scale & Operations: Track record of shipping features across multiple countries, navigating diverse regulatory regimes, and managing platform versioning, SLAs, and technical documentation at scale.

Pay

Compensation Range: $160K - $230K