Senior Product Manager, Identity & User Security

Airwallex is the only unified payments and financial platform for global businesses. Powered by proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage business accounts, payments, spend management, treasury, and embedded finance at a global scale. Founded in Melbourne, we have a team of over 2,300 innovators across 27 offices globally, backed by world-leading investors and valued at US$11 billion.

Attributes We Value

• Founder-like energy with a drive for real impact, accelerated learning, and ownership
• Strong role-related expertise and sharp, mission-driven thinking
• Ability to move fast with good judgment, dig deep with curiosity, and make decisions from first principles
• Humble, collaborative, and end-to-end execution mindset
• Leverage AI to work smarter and solve problems faster
• Thrive in tackling complex, high-visibility problems with exceptional teammates

Responsibilities

• Lead and grow core Identity & User Security products, focusing on authorization (roles, permissions, approvals) and customer/security notifications
• Set the vision and roadmap for identity, authorization, and notifications, driving company-level metrics across onboarding, usage, and recovery
• Design best-in-class access and communications journeys that balance simplicity for customers with robust security against abuse, fraud, and account takeover
• Orchestrate cross-functional delivery with Engineering, Design, Risk, Compliance, and Data Science to ship scalable, AI-ready platform capabilities (APIs, services, components)
• Own the global notification strategy, defining what, when, and how we notify to drive engagement and trust while controlling risk and cost (e.g., SMS pumping, fatigue)

Requirements

• 6+ years of Product Management experience, including leading complex, cross-functional initiatives for platform, infrastructure, or B2B products at scale
• Experience building and shipping customer- or developer-facing capabilities in payments, financial services, SaaS platforms, or security/infra (ideally access, permissions, or notifications)
• Strong technical fluency (APIs, services, data pipelines, observability) and ability to collaborate deeply with engineering on architecture and trade-offs
• Experience in regulated or risk-sensitive environments (fintech, payments, banking) or a track record of quickly ramping up in complex, policy-heavy domains
• Data-driven mindset with ability to define metrics, self-serve analyses (e.g., SQL, dashboards), and use qualitative/quantitative insights to drive decisions
• Strong cross-functional leadership skills, having led initiatives spanning Product, Engineering, Security, Risk, Compliance, Operations, and Design
• Excellent written and verbal communication, simplifying complex technical and risk concepts for diverse audiences
• End-to-end ownership, from problem framing and discovery through design, delivery, rollout, and iteration

Preferred Qualifications

• Experience with identity, access, or security platforms (e.g., IAM, authN/authZ, policy engines, audit/logging) or large-scale notification systems (email/SMS/push)
• Background in fraud prevention, security engineering, or risk (especially account security, abuse prevention, or incident response)
• Experience building platform capabilities (APIs, services, SDKs, shared components) with versioning, SLAs, and documentation
• Familiarity with SMS/email infrastructure, abuse vectors (e.g., SMS pumping, phishing), and mitigations balancing cost, deliverability, and security
• Experience operating at global scale, shipping features across multiple countries and regulatory regimes

Pay

Compensation Range: $160K - $230K